Operations Manager

American University; United States; On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Benefits package

Job summary

American University is seeking an Athletic Operations Manager to oversee event setups and breakdowns for home athletic events and selected external events. You will coordinate with campus departments, manage student and part-time staff, and ensure facilities safety and readiness during events.

Required is a Bachelor's degree with 1–3 years in event operations, strong customer service, and the ability to manage multiple projects. Evening/weekend hours and lifting up to 50 lbs may be required.

Qualifications

• Bachelor's degree in Sports Management or Event Management.
• Minimum 1 year of related experience in event operations and management.
• Strong problem-solving and customer service skills.

Responsibilities

• Coordinate on-site event preparation for home athletic events and some external events.
• Manage home athletic events including setup, execution, and breakdown.
• Supervise part-time and student staff for daily facility maintenance and event tasks.
• Maintain facilities readiness and coordinate with Grounds Crew on field conditions and weather impacts.

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

Department

Athletics Facilities & Operations

Job Details

Time Type: Full time Job Type: Regular FLSA Status: Non-Exempt Work Modality: Full On Campus Presence Union: Excluded

Job Description

Summary: The Athletic Operations Manager is responsible for most of the overall setups and breakdowns of events held in the Department of Athletics and Recreation managed facilities. The Athletic Operations Manager assists in coordinating logistics and planning special event preparation and site preparedness for all home athletic events and some hosted internal and external events. The position coordinates with several on-campus departments to assist with these events. In addition, the Athletic Operations Manager assists in the coordination of student staff members and part-time staff members to execute events. The Athletic Operations Manager oversees event execution for assigned varsity programs each year. Responsible for administrative duties including but not limited to key and access management, facilities inspections and coordination with housekeeping, and concessions management. This position works under a general level of supervision.

Essential Functions

• Coordinates on-site event preparation for all home athletic events, as well as some internal and external hosted events. This includes setup, execution, supervision, and breakdown of each event.
• Responsible for home athletic event management for assigned varsity athletic programs. This includes setup, execution, and breakdown of all aspects of those events.
• Trains and supervises a staff of part-time employees and student employees for daily facility maintenance, event preparation, and miscellaneous tasks to ensure that all activities are staffed and executed properly.
• Responsible for the maintenance, upkeep, and operational readiness of all outdoor athletic facilities. Conduct regular inspections, submit and track work orders, and follow up on repairs and maintenance needs.
• Maintain close communication with the Grounds Crew regarding field conditions, maintenance, weather impacts, and facility readiness for practices, competitions, and events.
• Handles security needs for the department including event-specific security detail as well as student-athletes, contractors, and staff access throughout Bender Arena.
• Administrative tasks including keys/access management, facilities inspections, housekeeping requests, and concessions management.
• Other duties as assigned by the Assistant Athletic Director for Facilities and Operations.

Supervisory Responsibility

The Athletic Operations Manager reports directly to the Assistant Athletic Director for Facilities & Operations, and works in conjunction with the Department of Athletics and Recreation staff. Reporting to this position are student and part-time employees.

Competencies

• Serving Customers.
• Displaying Creativity.
• Prioritizing and Organizing.
• Championing Customer Needs.
• Making Accurate Judgments and Decisions.
• Developing Plans.
• Supporting Coworkers.

Position Type/Expected Hours of Work

Full-time. 35 hours per week.

Salary Range

$26.11 - $28.00 per hour.

Required Education and Experience

Bachelor's degree. 1 - 3 years of relevant experience.

Additional Eligibility Qualifications

A Bachelor’s degree in Sports Management or Event Management, or a related field and experience that demonstrates the necessary skills is required, as well as a minimum of one year of related experience in event operations and management. Deadline oriented, demonstrated time management, problem-solving, and customer service skills are essential to this position. Ability to manage many projects at once and to delegate projects when necessary are vital to the success of this position. Strong interpersonal skills are essential. Inventorying and cash handling experience preferred. Frequent evening and weekend hours may be required. Ability to lift 50 lbs. Ability to stand for long hours.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package.

Other Details

Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. American University is an E-Verify employer. American University current employees must apply through their employee Workday account.

Contact Information

For more information or assistance with the American University careers site, email [e-mail].

Equal Opportunity Statement

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.