Operations Manager

BENCHMARK; United States; On-site; USD 71,000 - 73,000; Full time

Benefits offered by this job

Full benefits

401k with company match

Bonus programs

Job summary

Pyramid Global Hospitality, a leading hospitality management company, seeks an experienced Rooms Division leader for the Renaissance Newport Beach. You will oversee Front Office, Housekeeping, F&B, and Engineering operations to drive guest satisfaction and financial performance.

The ideal candidate has 2–4 years of operations and supervisory experience, with strong leadership and communication skills and the flexibility to work nights, weekends, and holidays.

Qualifications

• 2-4 years of Operations experience.
• Supervisory experience is required.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including nights, weekends and holidays.
• Ability to look at computer screens for prolonged periods.

Responsibilities

• Oversee the daily operations of the Rooms Division (Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance).
• Strive to improve guest and employee satisfaction and maximize financial performance.
• Ensure standards and procedures are followed and lead the team to meet goals.
• Recruit, train, and supervise staff; foster teamwork and provide coaching.
• Monitor staff performance and address needs with timely feedback.
• Coordinate with other departments to enhance the guest experience.

Skills

Leadership

Communication

Problem-solving

Flexibility

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: At the Renaissance Newport Beach we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Renaissance Newport Beach can mean for you!

What you will have an opportunity to do:

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, , Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

ESSENTIAL FUNCTIONS:

• Assist in overseeing the daily operations of the Rooms Division
• Ensure all areas meet the hotel’s cleanliness and presentation standards
• Implement and enforce hotel brand standards, health regulations and safety protocols
• Assist with the recruitment, training and supervision of staff
• Foster a positive work environment and promote teamwork among associates
• Monitor staff performance and provide coaching and feedback
• Assist with managing the inventory of cleaning supplies, linens and guest amenities
• Ensure lost and found procedures are followed
• Work closely with other departments, including front office and maintenance, to enhance the guest experience and all other duties as assigned
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Qualifications:

• 2-4 years of Operations experience. Supervisory experience is required
• Knowledge of procedures and industry standards in the Rooms Division including but not limited to: Housekeeping, Front Office and Food & Beverage
• Strong leadership, communication and problem-solving skills
• Ability to work flexible hours; including nights, weekends and holidays
• Ability to look at computer screens for prolonged periods

Physical Requirements:

• Push and pull on a regular daily basis item ranging 50-75 lbs. approx.
• Lifting on a regular daily basis item ranging 5-25 lbs. approx.
• Pushing, pulling, bending, stooping, upward reaching
• Exposure to cleaning chemicals
• Prolonged periods of standing and/or walking
• Ability to transition from sedentary and administrative to physical duties in controlled climate to duties both indoor and outdoor in temperatures that may exceed 90 degrees

What are we looking for? Compensation: $71000 - $73000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.