Operations Manager

tuckahoeholdings; United States; On-site; USD 75,000 - 100,000; Full time

Job summary

NOVO Health Services is seeking an experienced Operations Manager to lead courier and trucking operations in New Hampshire, ensuring safe, efficient, and compliant service delivery in a 24/7 environment. This role oversees drivers, dispatch staff, and operational personnel, directing recruitment, coaching, and performance management while driving KPI performance, customer service, and financial results.

The ideal candidate is strategic, hands-on, with strong leadership and cross-functional

Qualifications

• Minimum of 3 years managing supervisors, drivers, or multi-site operational teams.
• Experience managing budgets and labor costs.

Responsibilities

• Provide strategic leadership and day-to-day oversight of all courier and trucking operations within the New Hampshire market.
• Monitor KPIs including on-time delivery, route efficiency, customer satisfaction, driver productivity, attendance, safety, and financial performance.
• Analyze operational data to identify trends, improve efficiencies, reduce costs, and implement continuous improvement initiatives.
• Manage scheduling, staffing levels, route optimization, and resource allocation to ensure operational excellence while controlling labor expenses.
• Ensure equipment, assets, and facilities are properly maintained and utilized efficiently.
• Conduct facility audits, ride-alongs, driver observations, and operational quality inspections.
• Assist with launching new customer accounts and expanding existing courier and trucking operations.

Skills

People management

Operations leadership

Budget management

Regulatory compliance

Job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and trucking operations across our New Hampshire market, ensuring safe, efficient, and compliant service delivery in a 24/7, 365-day operating environment.

This role is responsible for overseeing drivers, dispatch personnel, and operational staff, directing recruitment, coaching, and performance management while driving results across safety, compliance, customer service, and financial performance.

The ideal candidate is a strategic, hands‑on leader with strong operational and people‑management skills, a track record of driving KPI performance, and the ability to build strong relationships with customers and cross-functional partners.

Key Responsibilities

Operations & Service Delivery

• Provide strategic leadership and day-to-day oversight of all courier and trucking operations within the New Hampshire market, ensuring safe, efficient, and compliant service delivery
• Monitor key performance indicators (KPIs), including on-time delivery, route efficiency, customer satisfaction, driver productivity, attendance, safety, and financial performance
• Analyze operational data to identify trends, improve efficiencies, reduce costs, and implement continuous improvement initiatives
• Manage scheduling, staffing levels, route optimization, and resource allocation to ensure operational excellence while controlling labor expenses
• Ensure all equipment, company assets, and operational facilities are properly maintained and utilized efficiently
• Conduct facility audits, ride‑alongs, driver observations, and operational quality inspections
• Assist with launching new customer accounts and expanding existing courier and trucking operations

Leadership & Team Development

• Direct the recruitment, hiring, onboarding, training, coaching, and performance management of drivers, dispatch personnel, and operational staff
• Conduct regular performance reviews, disciplinary actions, coaching sessions, and employee development plans to build a high-performing operations team
• Promote employee engagement, retention initiatives, and company culture
• Support recruiting efforts through interviews, hiring events, and community outreach
• Serve as acting regional leadership when needed

Compliance & Safety

• Ensure all transportation operations comply with customer regulations, DOT, OSHA standards, HIPAA, company policies, customer requirements, and all applicable federal, state, and local regulations
• Lead investigations involving accidents, customer complaints, safety incidents, service failures, and employee concerns while ensuring proper documentation and corrective action
• Maintain high standards of professionalism, accountability, integrity, and customer service throughout all areas of operation

Customer & Business Relations

• Develop and maintain strong relationships with customers by delivering exceptional service, responding to operational concerns, and proactively resolving issues
• Participate in customer meetings, operational reviews, contract implementations, and business development efforts when necessary
• Be available to respond to operational emergencies, customer escalations, and after-hours business needs as required

Administrative & Financial Management

• Partner with Human Resources, Safety, Recruiting, Payroll, and Executive Leadership to support company initiatives and operational goals
• Prepare operational reports, forecasts, budgets, and staffing plans while maintaining accountability for departmental financial performance
• Support regional leadership with special projects, acquisitions, and operational growth initiatives
• Participate in leadership meetings and provide recommendations for operational improvements

Qualifications

• Minimum of 3 years managing supervisors, drivers, or multi-site operational teams
• Demonstrated experience managing budgets, labor costs, pr