General Manager

Novo Health Services, LLC in; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays

PTO

401(k) match

FSA

HSA

Medical, Dental, and Vision Programs

Life/AD&D Insurance

LTD

Job summary

NOVO Health Services is seeking a General Manager to lead a facility’s performance and report to the VP of Operations. You will oversee production, safety, quality, maintenance, logistics, and financial results in a fast-paced manufacturing environment.

This senior leadership position requires strong business acumen, strategic planning, and people leadership to drive data‑driven improvements, growth, and client satisfaction for NOVO’s hospitals.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Mechanical Engineering, or related field.
• 5+ years of experience in a General Manager or senior operations leadership role within a production or manufacturing environment.
• Proven success in driving operational performance, financial results, and team leadership.
• Strong understanding of regulatory compliance (HIPAA, OSHA, DOT/FMCSA).
• Experience in industrial laundry, manufacturing, or similar high-volume production environments preferred.

Responsibilities

• Lead all aspects of facility operations, including production, quality, safety, maintenance, logistics, and supply chain.
• Develop and execute strategic plans aligned with company objectives to drive revenue growth and cost optimization.
• Manage full P&L responsibility, including budgeting, forecasting, and financial performance.
• Monitor and analyse KPIs to drive data-informed decisions and improve operational outcomes.
• Optimise production processes, capacity planning, and inventory management to maximise efficiency and throughput.
• Build, lead, and develop high-performing teams, fostering a culture of accountability, engagement, and continuous improvement.
• Oversee talent acquisition, training, and performance management initiatives.
• Ensure compliance with HIPAA, OSHA, and DOT/FMCSA requirements.
• Lead audit readiness, risk management, and accreditation efforts (HLAC and related standards).
• Identify and resolve operational challenges through root cause analysis and continuous improvement methodologies.
• Partner with customers and stakeholders to ensure service excellence and strong client relationships.

Skills

Leadership

Strategic planning

Financial acumen

Regulatory compliance

Data analysis

Communication

Education

Bachelor's degree in Industrial Engineering, Business Administration, Mechanical Engineering, or related field

Tools

Microsoft Excel

ERP systems

Job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

Position Summary

The General Manager is a key leadership role responsible for the overall performance of a NOVO facility. Reporting to the VP of Operations, this position drives operational excellence across production, safety, quality, maintenance, logistics, and financial performance.

This is a high-impact role requiring strong leadership, business acumen, and the ability to deliver results in a fast-paced, production-driven environment. The General Manager will lead teams, optimise operations, and ensure compliance with all regulatory and accreditation standards while supporting NOVO's continued growth.

Key Responsibilities

• Lead all aspects of facility operations, including production, quality, safety, maintenance, logistics, and supply chain
• Develop and execute strategic plans aligned with company objectives to drive revenue growth and cost optimization
• Manage full P&L responsibility, including budgeting, forecasting, and financial performance
• Monitor and analyse KPIs to drive data-informed decisions and improve operational outcomes
• Optimise production processes, capacity planning, and inventory management to maximise efficiency and throughput
• Build, lead, and develop high-performing teams, fostering a culture of accountability, engagement, and continuous improvement
• Oversee talent acquisition, training, and performance management initiatives
• Ensure compliance with all applicable regulations, including HIPAA, OSHA, and DOT/FMCSA requirements
• Lead audit readiness, risk management, and accreditation efforts (HLAC and related standards)
• Identify and resolve operational challenges through root cause analysis and continuous improvement methodologies
• Partner with customers and stakeholders to ensure service excellence and strong client relationships

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Mechanical Engineering, or related field
• 5+ years of experience in a General Manager or senior operations leadership role within a production or manufacturing environment
• Proven success in driving operational performance, financial results, and team leadership
• Strong understanding of regulatory compliance (HIPAA, OSHA, DOT/FMCSA)
• Experience in industrial laundry, manufacturing, or similar high-volume production environments preferred
• Excellent leadership, communication, and problem-solving skills
• Proficiency in Microsoft Excel and other business systems

What we can offer you as a full-time associate

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be the equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.