Operations Manager

Knowsley Council; United States; Hybrid; USD 81,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Job summary

Knowsley Council’s Together We Care service is seeking an Operations Manager to lead multiple adult social care teams, ensuring safe, effective and personalised support while driving service improvement and transformational change. The role sits on the Leadership Team and requires CQC familiarity and a track record of compliant service delivery.

The post offers flexible working options, including home-based arrangements in line with service needs, and a commitment to diversity and inclusion.

Qualifications

• Extensive operational management experience within adult social care.
• Strong track record of leading change and service improvement.
• Experience of managing services supporting people with learning disabilities, autism, mental health needs and complex support requirements.
• Ability to motivate, support and develop managers and teams.
• Knowledge of quality assurance, governance and risk management.
• Excellent communication, partnership and leadership skills.

Responsibilities

• Lead and develop high-performing managers and teams.
• Drive quality improvement and operational excellence across services.
• Support transformational change and service development initiatives.
• Ensure people receive safe, effective and personalised support.
• Promote a culture of continuous improvement, innovation and learning.
• Contribute to strategic planning and future growth opportunities.
• Ensure robust governance, compliance and risk management arrangements are maintained.

Skills

Operational leadership

Change management

Quality assurance

Governance and risk

Communication and partnership

People management

Job description

Together We Care (TWC), a specialist service within Knowsley Council, supports people with learning disabilities, autism, mental health needs and other complex needs to live fulfilling, independent lives within their communities. Our services include supported living, respite, day services and Shared Lives. This is an exciting time to join us. As we continue our ambitious programme of transformation and growth, we are seeking a motivated and values-driven Operations Manager to join our Leadership Team. This is a unique opportunity to help shape the future of the service while ensuring the delivery of safe, high-quality and person-centred support.

About the Role

As Operations Manager, you will play a pivotal leadership role across Together We Care, driving service excellence and supporting the delivery of our strategic ambitions. You will also be the Care Quality Commission, (CQC), Registered Manager. Working as part of the Leadership Team, you will:

• Lead and develop high-performing managers and teams.
• Drive quality improvement and operational excellence across services.
• Support the delivery of transformational change and service development initiatives.
• Ensure people receive safe, effective and personalised support.
• Promote a culture of continuous improvement, innovation and learning.
• Contribute to strategic planning and future growth opportunities.
• Ensure robust governance, compliance and risk management arrangements are maintained.

You will have the opportunity to influence the future direction of services, helping us achieve positive outcomes for the people we support whilst developing sustainable and innovative models of care.

The successful candidate will also currently be or previously have been registered with the Care Quality Commission (CQC) and have substantial experience as a Registered Manager. You will have a proven track record of maintaining regulatory compliance, preparing services for inspection and supporting services to achieve and sustain positive CQC outcomes.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

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We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

You will bring:

• Extensive operational management experience within adult social care.
• A strong track record of leading change and service improvement.
• Experience of managing services supporting people with learning disabilities, autism, mental health needs and complex support requirements.
• The ability to motivate, support and develop managers and teams.
• Strong knowledge of quality assurance, governance and risk management.
• Excellent communication, partnership and leadership skills.

Knowsley Council is an award-winning Local Authority, recognised as Local Authority of the Year at the Municipal Journal Awards 2024. W We are an Accredited employer under the , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.