Operations Manager

Patterson Veterinary Supply, Inc.; United States; On-site; USD 77,000 - 100,000; Full time

Benefits offered by this job

401(k) Match

Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Parental and Adoption Leave

LifeWorks (Employee Assistance Program

Patterson Perks Program

Job summary

Patterson Veterinary Supply, Inc. is seeking an Operations Manager to lead the Fulfillment Center, directing all daily activities to optimize cost, quality, and safety while ensuring timely receiving, stocking, and shipping.

You will build a strong leadership team, manage inventory controls, negotiate freight contracts, and uphold company policies and safety standards. The role includes full P&L ownership and cross-functional collaboration.

Qualifications

• Bachelor’s degree in business administration, operations management and Distribution/Fulfillment Logistics or equivalent work experience is required.
• 8+ years supervision experience and 5 years of leadership responsibility.
• 3+ years ERP experience (SAP preferred).
• Strong analytical, problem solving, communication, interpersonal skills; organized with attention to detail and follow-through.
• CPR & First Aid training upon hire.

Responsibilities

• Lead and direct all operations of the Fulfillment Center.
• Plan, direct, and control receiving, put away, picking and shipping.
• Ensure orders are processed before cut-off and shipped as requested.
• Manage inventory control and maintenance; analyze productivity reports.
• Develop leadership and maintain safety standards; uphold policies and vendor relations.
• Oversee budget, cost controls, and continuous improvement initiatives.

Skills

Leadership

Analytical skills

Problem solving

Communication

Interpersonal skills

Time management

Education

Bachelor’s degree in business administration or equivalent

Tools

SAP

SAP EWM

ERP systems

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Lead and direct all operations of the Fulfillment Center of 30 or less employees. Design and implement the facility plan to optimize cost, quality, and safety. Manages daily activities of a fulfillment center. Responsible for identifying and building a leadership team that monitors inventory integrity, minimize loss and manage expenses to maximize revenue. Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May be responsible for evaluating freight services, negotiating contracts, and managing relationships with chosen vendors. Ensures that all company policies, regulatory requirements and safety requirements are enforced.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Leadership

• The ability to lead or guide individuals and teams to meet company strategy and goals.
• Acts as Human Resource liaison for Fulfillment Center employees.
• Work closely with leadership to establish and achieve the facility goals from a cost and productivity standpoint.
• Establish and maintain relationships with both internal and external customers.
• Provide FC Network support when needed (may include travel).
• Create a positive work environment that promotes creativity, team work and recognition.
• Establish, support, promote and participate in network, facility and departmental activities designed to strengthen and improve morale, team work and improve the overall work environment.
• Responsible for safety performance of the location.

Operations

• Plan, direct, and control activities of the facility department from receiving, put away, picking and shipping.
• Ensure all orders received before order cut-off are processed and shipped according to customer requests.
• Analyze the daily receiving and put away status on hand.
• Review and analyze productivity reports and dashboards identifying and implementing opportunities for improvement.
• Manage and monitor all activities of Inventory control and maintenance.
• Communicates the facility goals for cost, quality, and safety to the FC staff, which includes Department Managers, warehouse and office personnel.
• Using extensive knowledge of fulfillment operations and organizational expertise, develops the understanding and capabilities of the FC team to accomplish these goals.

Full P&L and budgeting responsibility for the location

Full P&L and budgeting responsibility for the location Supports the company goals for continuous improvement and "Total Quality Management (TQM)". Provides guidance to the departmental TQM teams and facilitates special project teams as required.

Additional functions

Performs other duties as assigned.

Job Qualifications

Required Qualifications

• Bachelor’s degree in business administration, operations management and Distribution/Fulfillment Logistics or equivalent work experience is required.
• 8+ years supervision experience and 5 years of leadership responsibility.
• 3+ years ERP experience (SAP preferred) Proven soft skills – analytical, problem solving, communication, interpersonal Organized, strong attention to detail, and follow through Demonstrated success in leadership, prioritizing and time-management.
• Complete provided CPR & First Aid training upon hire.

Preferred Qualifications

• Experience working in SAP and utilizing inventory systems
• Warehouse leadership experience 10+ years working in a logistics operation
• Candidate must be able to read, understand, and effectively administer all company policies and procedures.
• Expert knowledge of all information systems used during daily business (D.C. computerized order and inventory system, PC applications for word processing, spreadsheets, and databases).
• 2+ years SAP EWM experience.
• Demonstrated ability to manage a budget and execute operations plans to meet expense goals.
• Experience with financial controls and the analytical skills needed to understand how the management of daily operations translates into monthly, quarterly, and annual expense lines.
• Familiarity with procedures for capital request, financial justification, and project administration.

Working Conditions

Environmental Factors Office and warehouse environment. The Fulfillment center is a warehouse for the storage and distribution of dental, , veterinary supplies and equipment. In general, the building’s primary work area consists of pallet storage racking, roller storage and small item storage shelving. The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed.

Physical Demands

• Able to lift & carry up to 55 pounds
• Team lift 56 to 100 pounds
• Walking and standing – 50% daily
• Sitting -50% daily
• Telephone use – 50% daily
• Computer use – 80% daily

Travel and On-Call

This position requires up to quarterly travel for meeting and training The Operations Manager is part of the on-call rotation for security concerns, response to temp monitoring, employee related issues/concerns, and emergency situations that require the attention of the position.

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees: Full Medical, Dental, and Vision benefits and an integrated Wellness Program

• 401(k) Match
• Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $77,200.00 - $100,333.33

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.