Operations Manager

SOSi; United States; On-site; USD 85,000 - 130,000; Full time

Job summary

SOSi is seeking an Operations Manager to support a 24/7/365 government program, reporting to the Program Manager. You will coordinate with Operations, Quality, Finance and other staff to develop and integrate capabilities for a large contract.

The role involves leading design, deployment, operations support and sustainment of customer solutions at the listed site. You will manage workflow across recruitment, hiring, onboarding, training and retention while ensuring access to tools and reports.

Qualifications

• 5 years of Operations related experience.
• 3+ years of managerial or supervisory experience.
• Strong knowledge of customer operations and related roles.
• Experience in a government contractor environment is a plus.

Responsibilities

• Support Program Manager in developing and deploying program capabilities and applications.
• Develop systems, processes and tools to enhance program performance.
• Provide People, Process, Technology, and Content solutions for customer operations.
• Coordinate 24/7 with local customer management for transition and sustainment of operations.

Skills

Operations experience

People management

Customer operations

MS Office

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

*** This position is contingent upon contract award ***

Overview

SOSi is seeking an Operations Manager to support a 24/ 7 /365 program. The Operations Manager will report to the Program Manager and works closely with Operations, Quality, Finance, and other Corporate and Business Unit level functional staffs to develop and integrate capabilities in support of a large government contract. The Operations Manager serves as the leader in the design and development, deployment, operations support, and sustainment of customer solutions at the respective location/work site as directed by the Program Manager.

In conjunction with the Program Manager, the Operations Manager is responsible for understanding of customer operations, organization and technology to enable the development and deployment of an operational solution that incorporates systems of: (1) Organizational Structure and Rhythm (or, Cadence); (2) Signature authorities, Reports and integrated Communications; (3) Business Processes, Procedures, Protocols and Standards; (4) Automated Workflow; (5) People and Work Teams; and (6) Technologies, Tools and Reports.

Essential Job Duties

• Support the Program Manager in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives
• Assist with the development of systems, processes and tools to enhance program performance
• Provide critical People, Process, Technology, and Content solutions in support of customer operations as directed and coordinated with the Operations Manager and the local customer (e.g., Sector, Station, etc.)
• Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives
• Ability to coordinate directly 24/7 with local customer management to facilitate successful transition, execution, and sustainment of program operations and activities
• Liaison directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks
• Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments
• Perform administrative tasks as required to achieve assigned duties and responsibilities
• Plan, coordinate and implement initiatives and projects assigned by the Program Manager; coordinate priority continuous improvement, optimization and innovation initiatives as directed

Qualifications

Minimum Requirements

• 5 years of Operations related experience
• Deep knowledge, understanding and experience with customer Operations, and Processing Coordinator, and Shift Supervisor roles and responsibilities
• Minimum of 3 years’ managerial or supervisory experience
• Strong customer relationship and management experience and competencies
• Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software)
• Experience working in a Government Contractor environment
• Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace
• Must be high-energy, flexible, work well with teams, and able to find creative solutions

Additional Information

Work Environment

• Work is on-site at one of multiple customer Sector locations
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• May require ability to lift/and or move objects or packages of up to 25 lbs.
• Approximate amount of travel time for the position is 10%

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.