Operations Manager

Rhode Island Bar Assn.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

The Rhode Island Bar Association seeks an Operations Manager to enhance operational performance through modernizing internal systems. The role involves improving workflows, enhancing tech stacks, and collaborating with departments to drive efficiency and innovation. A detail-oriented candidate with strong organizational skills and technical savvy is desired.

Qualifications

• Ideal candidate must have strong organizational skills and decision-making capabilities.
• Experience in managing tech stacks and improving workflows is preferred.
• Must be eager to implement practical solutions and collaborate across departments.

Responsibilities

• Lead initiatives to assess and improve current tech stack and workflows.
• Create revenue dashboards and organize cloud storage systems.
• Collaborate with multiple teams to evaluate and improve operational processes.

Skills

Detail-oriented

Tech-savvy

Organized

Decision-making

Tools

Zapier

Pipedrive

MailChimp

Dropbox

Job description

Position Summary We are a small, mission-driven team with a big impact—and we’re looking for an Operations Manager to help us scale smart. We are seeking a detail-oriented, tech-savvy Operations Manager to lead and streamline internal systems, improve workflows, and manage our publications arm, Culture & Language Press. This person will collaborate across departments (training, marketing, sales, and fulfillment) and play a key role in modernizing and optimizing our operational infrastructure. The ideal candidate is highly organized, comfortable with making decisions about tech stacks, and eager to be a changemaker—bringing fresh perspective and practical solutions to support the organization.

Assess CCC’s current tech stack and lead initiatives to consolidate, upgrade, or improve systems and workflows as well as creating process documentation. Potential projects for collaboration with the team include:
Creating a revenue dashboard, updating reporting tools, and organizing cloud storage (e.g. Dropbox).
Work with Marketing and Sales teams to evaluate and improve processes within Pipedrive and MailChimp.
Implement or optimize automations using tools like Zapier to streamline internal workflows.
Refining operational processes for CCC’s online courses and Licensed Trainers along with the eLearning and Training team members.
Helping scope and implement a centralized graduate certificate system and scope database for our programs.
Support CCC’s efforts around higher education accreditation.