Operations Manager

PlanetArt; United States; Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Health, Dental, Vision Insurance

401(k) with matching

Employee Product Discounts

Job summary

PlanetArt is seeking a strategic Operations Manager to lead our global vendor network, optimize fulfillment capacity, and drive operational efficiency across our make-on-demand business. This role balances customer expectations with practical execution and requires comfort with data-driven decision making.

You will shape end-to-end processes, manage vendor relationships, monitor capacity, and lead improvements across operations.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Business Administration, or a related field.
• 5+ years of progressive experience in operations, supply chain, vendor management, or a related function, preferably within manufacturing, e-commerce, consumer products, or fulfillment-driven environments.
• Proven experience managing global vendor relationships and supporting complex operational processes.
• Strong analytical skills with hands-on experience tracking and improving key performance metrics such as On-Time Delivery, reprints, refunds, defect rates, and customer feedback trends.

Responsibilities

• Manage day-to-day global vendor operations across multiple sites, apps, and production partners.
• Partner closely with vendors to ensure performance consistently meets service, quality, and delivery expectations.
• Collaborate with internal and external stakeholders to ensure operational workflows support changing business demands and customer needs.
• Build and maintain strong vendor relationships through regular business reviews, weekly meetings, and ongoing communication around new initiatives, operational updates, and recurring issues.
• Monitor vendor capacity and performance to proactively identify risks, resolve issues, and support business continuity.
• Lead data-driven efforts to improve reporting, streamline processes, and enhance issue identification and resolution.
• Analyze operational metrics and trends to uncover opportunities for efficiency, quality improvement, and cost savings.
• Present key updates, business challenges, and operational accomplishments to leadership and executive stakeholders.
• Support cross-functional initiatives and special projects aimed at improving scalability, customer experience, and operational performance.
• Drive continuous improvement across vendor operations, fulfillment processes, and internal workflows.

Skills

Vendor management

Data analysis

Cross-functional collaboration

Project management

Operations optimization

Education

Bachelor's degree in Supply Chain Management or related field

Tools

ERP systems

Analytics dashboards

Job description

Company and Vision

PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events.

The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and Gifts.com. Visit www.planetart.com to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego, CA, Woodridge, IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Overview

We are seeking a strategic, analytical, and execution-oriented Operations Manager to help lead our global vendor network, optimize fulfillment capacity, and drive operational efficiency across our make-on-demand business. This role is ideal for a critical thinker who can balance customer expectations with practical execution, ensuring our vendor operations can scale with business growth while maintaining high service levels and cost efficiency.

The Operations Manager will play a key role in shaping and improving end-to-end operational processes, including vendor management, capacity planning, performance monitoring, and continuous improvement initiatives. This individual must be comfortable working with complex global partnerships, leveraging data to guide decision-making, and collaborating cross-functionally to ensure operations remain aligned with evolving business priorities.

PLEASE NOTE:

Candidates must be local to or willing to relocate to the Calabasas area as we operate on a hybrid work model (3 days onsite, 2 remote)

What You’ll Do

Key Responsibilities

• Manage day-to-day global vendor operations across multiple sites, apps, and production partners.
• Partner closely with vendors to ensure performance consistently meets service, quality, and delivery expectations.
• Collaborate with internal and external stakeholders to ensure operational workflows support changing business demands and customer needs.
• Build and maintain strong vendor relationships through regular business reviews, weekly meetings, and ongoing communication around new initiatives, operational updates, and recurring issues.
• Monitor vendor capacity and performance to proactively identify risks, resolve issues, and support business continuity.
• Lead data-driven efforts to improve reporting, streamline processes, and enhance issue identification and resolution.
• Analyze operational metrics and trends to uncover opportunities for efficiency, quality improvement, and cost savings.
• Present key updates, business challenges, and operational accomplishments to leadership and executive stakeholders.
• Support cross-functional initiatives and special projects aimed at improving scalability, customer experience, and operational performance.
• Drive continuous improvement across vendor operations, fulfillment processes, and internal workflows.

Requirements

What You Should Have

Skills, Qualifications, and Requirements

• Bachelor’s degree in Supply Chain Management, Operations, Business Administration, or a related field.
• 5+ years of progressive experience in operations, supply chain, vendor management, or a related function, preferably within manufacturing, e-commerce, consumer products, or fulfillment-driven environments.
• Proven experience managing global vendor relationships and supporting complex operational processes.
• Strong analytical skills with hands-on experience tracking and improving key performance metrics such as On-Time Delivery (OTD), reprints, refunds, defect rates, and customer feedback trends.
• Experience working with ERP systems, supply chain platforms, reporting tools, and analytics dashboards.
• Demonstrated ability to use data to identify root causes, drive decision-making, and improve operational outcomes.
• Strong vendor management and relationship-building skills, with the ability to influence partners and drive accountability.
• Excellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and presentation skills, including experience presenting findings and recommendations.
• Proven ability to work cross-functionally and build alignment across teams in a high-growth, evolving business.
• Detail-oriented, proactive, and comfortable balancing strategic thinking with hands-on execution.

What You Can Expect

Working Conditions

• Work is performed in an office environment with low to moderate noise levels.
• Position requires regular, continuous use of computer.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: in-person, phone, Zoom, Slack, or email.
• This is a hybrid position; employees are expected to be in the office three days per week (Monday, Tuesday, and Thursday) with the option of working remotely two days (Wednesday and Friday).

Benefits

The compensation range for this position is $70,000 - $120,000 annual salary.

PlanetArt offers a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) with matching
• Pet Insurance
• Mental Health Benefits
• Comprehensive Time Off Program, including Vacation, Sick Days, Paid Holidays, and Floating Holidays
• Employee Product Discounts