Operations Manager

IICRC; Union (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Parental leave

Vision insurance

Job summary

SERVPRO Team CHG is seeking an Operations Manager in New Jersey to lead restoration crews, manage daily schedules, and drive performance improvements. You will supervise a diverse team, ensure quality standards, and control costs while maintaining safety and compliance.

The role requires strong leadership, at least 2+ years in management within restoration, and a focus on delivering timely, high-quality results to customers amidst challenging environments.

Qualifications

• High school diploma or GED required.
• Valid Driver’s License.
• 2+ years of management experience.
• 5+ years restoration industry experience preferred.
• IICRC certification preferred.
• Strong leadership and teamwork abilities.

Responsibilities

• Oversee day-to-day operations of restoration crews including schedules and production levels.
• Manage tasks and activities of a diverse workforce to ensure timely processing of jobs.
• Communicate effectively with restoration staff and delegate duties.
• Develop and implement processes to improve performance.
• Develop employees for higher responsibilities through training.
• Coordinate with support personnel to prevent delays.
• Ensure safety procedures are followed and safe work practices implemented.

Skills

Leadership

Operations management

Process improvement

Multitasking

Safety procedures

Education

High school diploma or GED

IICRC certification preferred

Tools

MS Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Parental leave
• Vision insurance

Join SERVPRO Team CHG — Where “Yes” Is Our Culture

Working with SERVPRO Team CHG means saying yes — yes to hard work, yes to growth, and yes to helping people rebuild after some of their toughest days.

When a disaster like water damage, floods, fires, or mold strikes, we’re the first step in helping customers get back to normal. It’s not easy work — sometimes it’s messy, unpredictable, and demanding — but it’s meaningful. Every day, we make a difference.

Our team has grown tremendously over the past five years, and with that growth comes change, challenges, and opportunity. We’re not a big, faceless corporation — we’re a close-knit team that feels like family. We support each other, adapt quickly, and take pride in doing things the right way.

If you’re looking for a routine, predictable job, this probably isn’t it. But if you’re driven, hungry to grow, and ready to live out our Culture of Yes:

Yes to stepping up

Yes to customers

Yes to doing whatever it takes to get the job done right

Then, WE WANT TO MEET YOU!

It’s not always pretty, but it’s always important. We do everything from sewage losses to fire cleanups and mold remediation and more. Somebody has to help people through these terrible times, and we are proud to step in and help!

Join us and help people rebuild what matters most.

The Operations Manager will be report to the General Manger and be responsible for managing the restoration division. As an Operations Manager, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs.

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

Key Responsibilities

• Oversees the day-to-day operations of restoration crews including schedules & production levels
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
• Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member
• Develop and implement processes to improve performance
• Develop employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Position Requirements

• High School Graduate or GED Equivalent
• Valid Driver’s License
• 2+ years of management experience
• At least five years of restoration industry experience preferred
• IICRC certifications preferred
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Salary

• $70,000-$90,000

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All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.