Operations Manager

Williams-Sonoma Inc.; Tracy (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Generous product discount

401(k) plan

Paid vacations

Health benefits

Pet insurance

Job summary

Williams-Sonoma Inc. is seeking an Operations Manager to be based in Tracy, California. The role involves leading a team, ensuring operational efficiency, managing relationships with delivery partners, and maintaining compliance with safety regulations.

The ideal candidate has a High School Diploma or equivalent with significant management experience in distribution. The position includes comprehensive benefits and support for personal development.

Qualifications

• 3-5 years of distribution or manufacturing management experience or 6-8 years in distribution leadership.
• Ability to adapt processes to evolving business requirements.
• Strong organizational and process-oriented skills.

Responsibilities

• Lead and coach associates, fostering high performance.
• Manage relationships with third-party delivery partners.
• Ensure OSHA compliance within the warehouse.

Skills

Cost control expertise

Operational efficiency

Interpersonal skills

Team leadership

Technical skills in Microsoft Excel, Word, PowerPoint, Power BI

Education

High School Diploma or Equivalent

Six Sigma Black Belt or Lean Manufacturing experience

Job description

Operations Manager – Tracy, CA

Operations Manager position located in Tracy, CA.

Responsibilities

• Lead, coach, and develop company associates, fostering a culture of accountability and high performance. Oversee labor scheduling, shift planning, and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence.
• Build, maintain, and manage relationships with third‑party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures.
• Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed.
• Maintain inventory control processes, ensuring accurate tracking of shipments and minimizing loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules.
• Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges.

Required Qualifications

• High School Diploma or Equivalent, and 3‑5 years of relevant distribution or manufacturing management/leadership experience
• In lieu of a degree, 6‑8 years of progressively responsible distribution leadership experience
• This is an onsite and in office role
• Data‑driven mindset with expertise in cost control and operational efficiency
• Ability to lead and coach an hourly employee team
• Manage relationships with third‑party delivery providers to maintain contractual standards
• Ability to communicate effectively with excellent interpersonal and customer relations skills
• Must be highly organized and process‑oriented with the ability to complete tasks on time
• Ability to adapt and change processes to keep pace with evolving business requirements
• Strong technical skills including Microsoft Excel, Word, PowerPoint, and Power BI reporting

Preferred Qualifications

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience
• Knowledge and execution of final‑mile delivery models, including white‑glove service and same‑day or multi‑day delivery routing
• Exposure to furniture manufacturing, distribution, and/or big box distribution
• Final‑mile transportation carrier contract negotiations or procurement experience
• Expert understanding of Safety and OSHA standards

Physical Requirements

• While performing the duties of this job, the associate is required to stand, walk, talk, and hear
• Associates must be able to move, lift, or carry heavy objects or materials up to 50–100 pounds

Benefits

• Generous discount on all Williams‑Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans, and Pet Insurance

Equal Employment Opportunity

Williams‑Sonoma, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, color, religion, national origin, disability, age, or any other protected status as set forth by applicable law.