Operations Manager

Williams-Sonoma, Inc.; Tracy (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Generous discount on all Williams‑Sonoma, Inc. brand products

401(k) plan

Paid vacations

Health benefits including dental and vision insurance

Employee Assistance Programs

Job summary

Williams-Sonoma, Inc. is seeking an Operations Manager for their Tracy, CA distribution center. This role demands a leader who can drive performance, develop teams, and ensure operational excellence in a fast-paced environment.

The ideal candidate will have a strong operational background, proficiency in managing daily execution, and a commitment to safety and quality standards. Benefits include a generous employee discount and comprehensive health plans.

Qualifications

• Strong operator with capability to build high-performing teams.
• Experience in managing operations in a fast-paced environment.
• Knowledge of safety standards and process adherence.

Responsibilities

• Lead and develop strong teams aligned with operational goals.
• Drive daily execution to meet labor and volume demands.
• Deliver operational excellence with a focus on quality and safety.
• Identify and drive measurable improvements in productivity and service.

Skills

Team Leadership

Operational Excellence

Problem Solving

Safety Compliance

Performance Monitoring

Job description

Operations Manager

We are looking for an Operations Manager who thrives in a fast‑moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the General Manager and/or Assistant General Manager, this leader drives performance across the floor, develops front‑line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs.

This role is designed for a strong operator who wants to take ownership of meaningful parts of the business, build capable teams, and help raise the bar on what great looks like. The Operations Manager will be expected to drive results across safety, service, productivity, quality, and inventory accuracy while maintaining strong execution and team alignment in a high‑volume environment.

The Operations Manager position is located in Tracy, CA.

Lead and Develop Strong Teams

• Build and lead high‑performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level.
• Create a culture of urgency, ownership, discipline, and pride in execution.
• Develop team leads and emerging talent to strengthen the leadership bench and support long‑term site performance.

Drive Daily Execution

• Own key areas of the floor and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands.
• Translate operational priorities into action and maintain strong execution throughout the shift.
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.
• Support strong shift handoffs, operational continuity, and consistent execution across functions.

Deliver Operational Excellence

• Help run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activity.
• Use operational data, WMS systems, and real‑time observations to make sound decisions and improve performance.
• Lead with discipline around process adherence, inventory accuracy, and throughput.
• Think critically in a live operational environment and respond quickly to shifting priorities and challenges.

Build a Safe, Disciplined Operation

• Lead from the front on safety, compliance, and operational standards.
• Reinforce a culture where safe behaviors, quality execution, and operational discipline are non‑negotiable.
• Partner with site leadership to ensure compliance with OSHA standards and company expectations.
• Hold teams accountable for maintaining a clean, organized, and well‑run operation.

Improve Business

• Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service.
• Support continuous improvement initiatives that strengthen execution and improve scalability.
• Solve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutions.
• Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift.

Partner for Results

• Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance.
• Partner cross‑functionally with internal teams and external providers to ensure alignment and strong execution.
• Support a one‑team mindset that keeps the operation focused on service, quality, and customer outcomes.

Benefits

• Generous discount on all Williams‑Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offerings, please visit MyWSIBenefits.com.

EOE