Operations Manager

Outdoor Norway; Town of Norway (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Role designed to align with expertise

Part of an international team

Growth opportunities

Inclusive team atmosphere

Job summary

Outdoor Norway in the Town of Norway, Wisconsin is seeking an experienced Operations Manager to oversee daily activities and support the company’s growth. This full-time role focuses on seamless execution and outstanding customer satisfaction.

With responsibilities including logistics, team management, and customer experience, you will lead the optimization of operations, streamline processes, and enhance service quality. A Bachelor's degree and at least three years of relevant experience are essential.

Qualifications

• At least 3 years of relevant management experience.
• Drivers License.
• A Trip Leader’s rafting license with a minimum of two active seasons.
• Current Swift-water Rescue Training Level 3 or equivalent certification.
• Current 40-hour Wilderness First Aid or Occupational First Aid certification or equivalent.

Responsibilities

• Oversee daily operations and ensure the team's success.
• Prepare the operational department pre-season.
• Assign rafting trip responsibilities to river guides and trip leaders.
• Conduct risk assessments of technical procedures.
• Liaise with clients to gather feedback and improve marketing efforts.
• Deliver exceptional customer service to ensure client satisfaction.

Skills

Critical Thinking

Communication

Business Acumen

Judgment and Decision-Making

Stress Management

Report Writing

Ethical Practice

Problem Solving and Analysis

Labor Management

Education

Bachelor’s degree in Business, Administration, Tourism, Sports Management or a related field

Job description

Compensation: Hourly wage based on experience in the position, education level, and language proficiency.

Contract period: Full Time Position or Seasonal Position 2026 (flexible)

Outdoor Norway is seeking an experienced Operations Manager to oversee daily activities and support the company’s growth. This key leadership position is essential to fulfilling our brand promise of delivering high-quality outdoor experiences. The Operations Manager will manage daily operations, ensuring seamless execution and outstanding customer satisfaction.

Our adventures happen in the heart of Fjord Norway, this role is full time offering you to take ownership of logistics, team management, and customer experience to shape unforgettable outdoor adventures.

Achieve your adventure at Outdoor Norway. You are someone who pushes boundaries and challenges the status quo. You are courageous, ambitious, and passionate in everything you do then we want you on our team. Pursue your full potential and never settle in the quest to deliver extraordinary guest service. Join one of the most innovative “adventure-based company” in Western Norway and imagine a mountain experience with us.

As the Operations Manager at Outdoor Norway, reporting directly to the company’s CEO & Founder, you will lead the expansion and optimization of the company’s operations, ensuring the seamless delivery of world-class outdoor experiences. Your focus will be on streamlining processes, driving team performance, and enhancing customer satisfaction. Leveraging seasonal insights and operational data, you will uphold our core values and contribute to sustainable growth. This role demands agility, a data-driven mindset, and an unwavering passion for the Mountain Travel Lifestyle to excel.

• Critical Thinking
• Communication
• Business Acumen
• Judgment and Decision-Making
• Stress Management
• Report Writing
• Ethical Practice
• Problem Solving and Analysis
• Labor Management

Duties and Responsibilities

• Oversee daily operations and ensure the team's success.
• Prepare the operational department pre-season.
• Develop and implement contingency and emergency plans.
• Assign rafting trip responsibilities to river guides and trip leaders.
• Conduct risk assessments of technical procedures.
• Organize and prepare required trip equipment.
• Supervise and manage Trip Leaders.
• Maintain high service standards for all staff, on and off the water.
• Liaise with clients to gather feedback and improve marketing efforts.
• Deliver exceptional customer service to ensure client satisfaction.
• Coordinate bookings and client programs.
• Ensure operational compliance and maintain records, documentation, and finances.
• Assist in staff training and mentoring.
• Manage compliance and risk protocols.
• Oversee journey-based adventure programs.
• Lead the team and manage logistics, activities, rentals, and client safety.
• Conduct office-based planning, management, and assessment.
• Represent Outdoor Norway professionally in all tasks.
• Adhere to and promote company policies and standards.
• Contribute to product development and process improvement.
• Identify inefficiencies and recommend solutions.
• Oversee human resource management.
• Report directly to the Company Director.

What You’ll Need to Succeed

• A passion for outdoor education and delivering exceptional client experiences.
• Exceptional interpersonal communication skills for staff and client engagement.
• Proven leadership and management experience, with the ability to multitask and maintain a strategic perspective.
• A proactive, solutions-based mindset.
• Attention to detail while working under pressure.
• Excellent written communication and presentation skills.
• Experience in operations, logistics, or program management is advantageous.
• Proficiency in activity safety, remote first aid, emergency responses, and risk management is a plus.
• Strong program planning and management capabilities.

Qualifications & Skills Required:

• Essential to have a Bachelor’s degree in Business, Administration, tourism, Sports Management or a related field.
• At least 3 years of relevant management experience.
• Drivers License
• A Trip Leader’s rafting license with a minimum of two active seasons.
• Current Swift-water Rescue Training Level 3 or equivalent certification.
• Current 40-hour Wilderness First Aid or Occupational First Aid certification or equivalent.
• Strong decision-making skills in a fast-paced environment.
• Knowledge of commercial river rafting standards or commercial adventure center operations.
• Solid experience in the outdoor industry
• Exceptional organizational, communication, and leadership skills.

What we offer:

• Role designed in collaboration to align with your expertise and experience
• Being part of an international team consisting of driven and motivated colleagues
• Continuity and growth opportunities within Outdoor Norway
• A challenging learning environment that offers the autonomy to shape your own position
• Enjoying a lively and inclusive team atmosphere with plenty of laughter and team events