Assistant General Manager

Hilton-Garden-Inn-Hote; Brentwood (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Hilton Garden Inn is seeking an operations-focused supervisor to manage hotel functions through active involvement with Front Desk, Housekeeping, Maintenance and Breakfast. You will lead teams to maintain high standards of comfort, service and quality for our guests, while promoting teamwork across all departments.

The role includes payroll and employee records, training, AR/GL oversight, and contributing to revenue management strategies.

Qualifications

• Excellent verbal, comprehension, listening and problem solving skills.
• Interpersonal and time management skills.
• Adaptability.
• Report and accounting skills.
• Guest relation skills.

Responsibilities

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Drive guest satisfaction results through active support of all departments.
• Ensure teamwork and enhance cooperation between all departments.
• Maintain accurate payroll and employee records. Perform timely and fair reviews.
• Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
• Provide comprehensive training to all staff.
• Acts as Manager on Duty as designated by the General Manager.
• Ensure positive financial performance through cost control of all departments and P&L analysis.
• Active involvement in revenue management strategies.

Skills

Verbal skills

Interpersonal skills

Time management

Adaptability

Accounting skills

Guest relations

Education

Hotel Administration or Management

Job description

Immediate Supervisor:

General Manager

Job Summary:

Responsible for overall operation of the hotel through active involvement and support of all departments including Front Desk, Housekeeping, Maintenance and Breakfast.

Essential Job Functions:

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Drive guest satisfaction results through active support of all departments.
• Ensure teamwork and enhance cooperation between all departments.
• Maintain accurate payroll and employee records. Perform timely and fair reviews.
• Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
• Provide comprehensive training toall staff.
• Acts as Manager on Duty as designated by the General Manager.
• Ensure positive financial performance throughcost control of all departments andP&L analysis.
• Active involvement in revenue management strategies.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

Hotel Administration or Management isa plus but not required.

Experience:

Previous hotel experience required.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Source: Hospitality Online