Operations Manager

International Executive Service Corps; Stow (OH); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401k with company match

Medical, Dental, Vision

FSA/HSA availability

Tuition Reimbursement

Paid Time Off

Paid Holidays and Floating Holidays

Parental Leave

Employee Discount Program

Disability and Life Insurance

Job summary

DHL eCommerce is seeking an Operations Manager to oversee the distribution center during the shift, supporting the business plan with timely mailings and cost-effective operations.

Responsibilities include managing production, quality, and transportation, coaching supervisors and staff, and ensuring performance evaluations and high morale. The role requires leadership, analytics, and strong communication.

Qualifications

• Bachelor’s degree in Management, related field preferred or related work experience.
• 5 years of experience in a supervisory/management role required.
• Experience with MS Office, excellent Excel skills.
• Lean Experience preferred

Responsibilities

• Manage production, quality, and transportation to optimize profitability.
• Coach Operations Supervisors and hourly staff.
• Conduct and ensure timely performance evaluations.
• Maintain staff morale and retention.
• Coordinate weekly operations plans to process customer volume.
• Ensure safety and regulatory compliance; liaise with USPS.

Skills

Leadership

Analytical skills

Verbal and written communication

Lean Experience

Education

Bachelor’s degree in Management

Tools

MS Office

Excel

Job description

Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY:

The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce business plan through timely and accurate mailings while maintaining a cost effective operation.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage production, quality process and transportation in accordance with DHL’s policies and procedures to obtain optimal profitability.
• Manage and coach Operations Supervisors and hourly employees.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Ensure a high level of staff morale and high retention rate.
• Communicate through implementation of a communication plan to include regular formal and informal meetings.
• Establish weekly operations plans to ensure all customer volume is processed in a timely manner.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Understand and facilitate local transportation operations.
• Support and coordinate region transportation operations.
• Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.
• Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations.
• Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Act as liaison between the facility and the on-site USPS.
• Keep updated on all USPS/regulatory changes.
• Oversee safety activities including compliance with DHL’s safety policy, employee training, reporting, and maintaining OSHA logs.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Management, related field preferred or related work experience.
• 5 years of experience in a supervisory/management role required.
• Experience with MS Office, excellent Excel skills.
• Lean Experience preferred

REQUIREMENTS/SKILLS

• Ability to work all shifts including midnight shift
• Excellent verbal and written communication skills.
• Strong leadership and analytical skills.
• Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations.

PHYSICAL DEMANDS

• Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.
• Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
• Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• Temperature in the distribution center can vary greatly from warm to cool.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Annual Salary of $74,025-$98,700.This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer - Veterans/Disability