Operations Supervisor - 1st Shift

DHL eCommerce; Charlotte (NC); On-site; USD 69,525 - 92,700; Full time

Benefits offered by this job

Competitive Pay

401k with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Job summary

DHL eCommerce is seeking an Operations Supervisor to manage the physical handling of mail and small parcels within a Distribution Center, ensuring processes meet customer and internal requirements in a safe, efficient manner.

The role emphasizes staffing, coaching, performance reviews, and implementing process improvements to drive quality, cost efficiency, and productivity across shifts and departments.

Qualifications

• Bachelor’s degree in a related field.
• Understanding of Small Parcel Logistics.
• Experience in improving operations quality and safety programs.
• Experience with process improvement tools such as 5S.
• Supervising and driving improved production standards and automation utilization.

Responsibilities

• Assign work, set completion dates, review performance and manage staff according to policy.
• Supervise mail/parcel processing, quality, and transportation to achieve optimal quality and profitability.
• Foster teamwork, empowerment, fairness, and consistent practices.
• Staffing by department and shift; monitor attendance and time management.
• Conduct performance reviews, coach and train employees.
• Monitor equipment performance and ensure production standards.
• Support development and execution of the Distribution Center Business Plan while maintaining cost and quality.
• Review KPI and quality reports; intervene to meet targets when needed.
• Recommend improvements to production methods and working conditions.

Skills

Leadership

Delegation

Communication

Analytical

MS Office

Education

Bachelor’s degree in related field

Tools

MS Word

Excel

PowerPoint

Job description

Job Brief

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work, we’re dedicated to fostering a positive and supportive environment for all!

Summary

The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

Essential Duties & Responsibilities

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees’ attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies.
• Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted.
• Supports HR Business Partner in the recruitment and interview process of new hires.
• Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.
• Perform other related duties as assigned.

Education / Experience Minimum Qualifications

• Bachelor’s degree in related field.
• Understanding of Small Parcel Logistics.
• Knowledge of and experience in improving operations quality and safety programs.
• Experience in implementing and applying process improvement tools such as 5S.
• Demonstrated successful experience in supervising and driving improved production standards and automation utilization.

Minimum Required

• HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience.
• 2 years’ experience working in a distribution/mail/ or similar environment.
• Knowledge of operations quality and safety programs.

Required Skills

• Strong leadership and organizational skills.
• Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.
• Excellent oral and written communication skills including ability to adapt to various audiences.
• Strong analytical and problem solving and skills.
• Proficient in MS Word, Excel, and Power Point.

Physical Demands

• Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• May be required to push, pull and lift up to 50 lbs. (additional weight may be required with assistance).
• Frequently walk throughout the warehouse to supervise employees.

Benefits

• Competitive Pay
• Bonus Programs
• Retirement Savings – 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Salary Range

$69,525 - $92,700

EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.