Operations Supervisor - 3rd Shift

DHL eCommerce; Kansas City (MO); On-site; USD 69,525 - 92,700; Full time

Benefits offered by this job

401k match

Medical, dental, vision

Paid time off

Parental leave

Tuition reimbursement

Job summary

DHL eCommerce in Kansas City, MO, is seeking an Operations Supervisor to manage the handling of mail and small parcels in the Distribution Center, ensuring processes meet customer and internal requirements safely and efficiently.

You will lead staffing, supervise staff, monitor KPI and quality reports, and drive improvements to production methods while maintaining cost and quality efficiencies in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field.
• Understanding of Small Parcel Logistics.
• Knowledge of operations quality and safety programs.
• Experience with process improvement tools such as 5S.
• Experience supervising and driving production standards and automation utilization.

Responsibilities

• Assign work, set completion dates, review work, and manage performance in accordance with policies.
• Supervise employees, mail/small parcel processing, quality process, and transportation to optimize quality and profitability.
• Establish teamwork and empowerment, fairness, and consistency across shifts.
• Ensure proper staffing by department and shift; monitor attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor equipment and ensure production standards are met.
• Support Distribution Center plans with timely and accurate fulfillment and cost/quality control.
• Review KPI and quality reports and take corrective actions as needed.
• Recommend methods to improve production and safety measures.
• Oversee safety activities and trainings per policy and regulatory changes.
• Assist HR in recruitment and interviewing of new hires.

Skills

Leadership

Communication

People management

Analytical thinking

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Job description

Job Brief

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work, we’re dedicated to fostering a positive and supportive environment for all.

Summary

The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. They ensure the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

Essential Duties And Responsibilities

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees’ attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies.
• Review productivity, KPI, and quality reports to ensure the department is meeting pre‑established targets and take necessary steps when targets are not being met.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi‑annual Safety Methods and Employee Training is conducted.
• Support HR Business Partner in the recruitment and interview process of new hires.
• Act as liaison between the facility and the on‑site postal clerks. Keep updated on all postal rate/regulatory changes.
• Perform other related duties as assigned.

Preferred Candidates Will Have

• Bachelor’s degree in a related field.
• Understanding of Small Parcel Logistics.
• Knowledge of and experience in improving operations quality and safety programs.
• Experience in implementing and applying process improvement tools such as 5S.
• Demonstrated successful experience in supervising and driving improved production standards and automation utilization.

Minimum Required

• HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience.
• 2 years of experience working in a distribution/mail/ or similar environment.
• Knowledge of operations quality and safety programs.

Required Skills

• Strong leadership and organizational skills.
• Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives.
• Excellent oral and written communication skills including ability to adapt to various audiences.
• Strong analytical and problem‑solving skills.
• Proficient in MS Word, Excel, and PowerPoint.

Physical Demands

• Physical demands are consistent with a warehouse environment where the position will be exposed to cold, hot, and changing temperatures; noise at a medium level not requiring protective equipment; and dust, dirt, and variable lighting.
• May be required to push, pull, and lift up to 50 lbs.; additional weight may be required with assistance.
• Frequently walk throughout the warehouse to supervise employees.

Benefits

As a leading logistics company, at DHL eCommerce, we offer our employees and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings – 401k with company match
• Medical, Dental, Vision, Well‑Being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short‑Term and Long‑Term Disability
• Life Insurance

Compensation

Salary Range: $69,525 – $92,700. This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

Equal Opportunity Employer

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer – Veterans / Disability