Enterprise Operations Manager

Company Confidential; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Company Confidential is seeking an Enterprise Operations Manager in Boston, MA to direct strategic and mid-term operational direction for a large enterprise client. The role focuses on ensuring service levels, productivity, and client satisfaction while adhering to company policies and procedures.

The position requires Bachelor's degree or equivalent experience, strong analytical and leadership abilities, and the capacity to manage complex projects with diverse stakeholders.

Qualifications

• Bachelor's degree or equivalent work experience.
• Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards.
• Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products.
• Seeks out and address client issues to prevent service level deficiencies.
• Knowledge of industry trends and technological changes as required by account contract.
• Floor plan and Organization Chart creation ability a plus.
• Communicate effectively with diverse groups and clients.
• Manage complex projects that impact operations effectively, within time and budgetary constraints.
• Ability to work varied extended hours.
• Advanced ability to execute and deliver the highest quality and production.
• Advanced ability to motivate, manage, mentor and train staff.
• Advanced organizational, administrative, record keeping and time management skills.
• Creative strategic thinking and performance.
• Excellent presentation and interpersonal skills.
• Excellent written and oral communication skills.
• In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services.
• Strong team approach to business.

Responsibilities

• Directs long-term strategic and mid-term operational direction for a large enterprise client.
• Analyses client needs and recommends operational improvements.
• Ensures service levels and productivity meet contractual obligations.
• Oversees delivery of operations, data, and statistical services.
• Maintains compliance with company policies and procedures.
• Collaborates with cross-functional teams to optimize processes.
• Liaises between the client and the company to maintain strong relationships.

Skills

Operations metrics

Client relationships

SLA management

Project management

Staff mentoring

Time management

Communication skills

Industry trends

Team leadership

Education

Bachelor's degree

Job description

We have a full time/permanent opportunity for an Enterprise Operations Manager supporting a large insurance client in Boston, MA. We are seeking candidates that are able to serve as a liaison between our company and our customer while ensuring service levels are being met and productivity levels are being fulfilled.

Overview:

Responsible for long-term strategical and mid-term operational direction of a large enterprise client account to ensure a high level of operational expertise as well as overseeing customer service and client’s satisfaction and to ensure compliance with company policies and procedures that contribute to the accomplishment of financial, material, and human resource objectives.

Directs the client’s operational needs analysis. Investigates, communicates, and recommends strategic direction and operational improvements for future efficiencies.

QUALIFICATIONS

• Bachelor’s degree required or equivalent work experience
• Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards
• Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;
• Seeks out and address client issues to prevent service level deficiencies
• As required by account contract, knowledge of industry trends and technological changes
• Floor plan and Organization Chart creation ability a plus
• Communicate effectively with diverse groups and clients
• Manage complex projects that impact operations effectively, within time and budgetary constraints
• Ability to work varied extended hours
• Advanced ability to execute and deliver the highest quality and production
• Advanced ability to motivate, manage, mentor and train staff
• Advanced organizational, administrative, record keeping and time management skills
• Creative strategic thinking and performance
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services
• Strong team approach to business

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 10 lbs.