Operations Manager

Radial; Shepherdsville (KY); On-site; USD 78,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, vision

401K matching

Generous PTO

Educational assistance

Disability insurance

Job summary

Radial is seeking an Operations Manager in Shepherdsville, KY, to lead a high-performing operations team at the Shepherdsville Dist Center. You will supervise inbound, pick/pack, outbound shipments, and inventory, while driving continuous improvement and lean culture across the value stream.

The role requires at least 2 years of progressive operations management experience, strong communication, and the ability to coach direct reports. Budget management and KPI-driven leadership are essential.

Qualifications

• Experience with process improvement ideologies (LEAN, Six Sigma) or similar.
• Minimum of 2 years of progressive operations management experience.
• Experience creating productivity improvements through continuous improvement.
• Execution-focused with flexible mindset.
• Strong verbal and written communication skills.
• Ability to coach, mentor, and motivate direct reports and influence peers.

Responsibilities

• Accountable for client SLA agreements and site quality targets.
• Develop day-to-day operational strategy for safe, productive campus operations.
• Lead performance management for area and develop direct reports.
• Manage shift directives including 2nd shift and weekend shifts if applicable.
• Oversee quality assurance, metrics, and CI initiatives to meet goals.
• Maintain safety, inventory and Lean process improvements across the value stream.

Skills

LEAN/Six Sigma

Data analysis

Leadership

Excel proficiency

Budget management

Microsoft Office

Education

Bachelor’s degree preferred

HS Diploma or GED required

Tools

Microsoft Excel

Microsoft Office

Job description

Operations Manager

Job Number: JO-2609-11393

Location (City, State): Shepherdsville, KY

Employee Group: Regular

Shift: Day

Travel: 0%

Site Name: Shepherdsville Dist Center

Is Remote Eligible: No

Pay: $78,185.00 - $132,905.00 per year

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Operations Manager

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Operations Manager.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial (https://www.radial.com/)

Role Summary

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality. Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all resources required to improve safety, improve quality, increase customer service and lower cost.
• Ensure all training and skills development programs, along with all SOPs within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.

Qualifications

• Bachelor’s degree preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused. Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills. Must be able to lift 50lbs. Must be able to push or pull carts of up to 100 lbs.

Travel

• This position is not remote.
• No travel is required

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

We strive to create a welcoming and inclusive workplace where everyone feels respected and valued. Candidates should demonstrate professionalism and a history of building positive, collaborative relationships in the workplace.

Maintaining trust, honesty, and integrity is essential in our relationships with employees, customers, and the communities we serve. Candidates should have a proven record of adhering to compliance standards, upholding data privacy, confidentiality requirements, and demonstrating honesty in all aspects of their work

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Access this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial (https://www.radial.com/legal/radial-inc-privacy-notice-for-candidates)

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.