Operations Manager

RoundBarnMarriott; Santa Rosa (CA); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Marriott Worldwide Travel Discounts

Career Growth and Advancement

Internal Promotion Opportunities

Employee Recognition Programs

Referral Bonus Opportunities

Paid Sick Time

Employee Meal Discounts

Supportive and Collaborative Team Cult

Résumé du poste

Round Barn Hotel, Tribute Portfolio by Marriott in Santa Rosa, California, is seeking an energetic Operations Manager to lead day-to-day hotel operations, partner with leaders, and deliver exceptional guest experiences while meeting financial goals.

You will oversee Rooms, Food & Beverage, and other departments, coach and develop teams, optimize staffing and processes, and uphold Marriott standards in a fast-paced hospitality environment.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field required.
• 3+ years of hotel operations leadership experience.
• Experience leading multiple departments including Front Office, Housekeeping, Engineering, and F&B desirable.

Responsabilités

• Provide daily leadership and oversight for hotel operations.
• Lead, coach, mentor, and develop hotel associates and supervisors.
• Manage departmental budgets, labor costs, and productivity metrics.
• Support preventative maintenance initiatives and capital projects.
• Ensure compliance with laws, Marriott standards, and company policies.

Connaissances

Leadership

Strategic thinking

People management

Customer focus

Formation

Bachelor's degree in Hospitality, Business, or related field

Description du poste

Operations Manager

Round Barn Hotel, Tribute Portfolio by Marriott

Santa Rosa, California

Lead Operations. Inspire Teams. Deliver Exceptional Hospitality.

Round Barn Hotel, Tribute Portfolio by Marriott is seeking an energetic, strategic, and hands-on Operations Manager to help lead our hotel team and drive operational excellence.

This key leadership position partners closely with the Hotel Operations Manager/General Manager and department leaders to ensure exceptional guest experiences, strong financial performance, associate engagement, and operational efficiency. The ideal candidate is a passionate hospitality professional who thrives in a fast-paced environment, develops high-performing teams, and consistently delivers results.

Why Join Round Barn Hotel?

As part of the Marriott family and managed by Radiate Hospitality, you'll have the opportunity to grow your career while working alongside a team that values authenticity, collaboration, innovation, and exceptional service.

Benefits & Perks

• Marriott Worldwide Travel Discounts
• Career Growth and Advancement Opportunities
• Internal Promotion Opportunities
• Employee Recognition Programs
• Referral Bonus Opportunities
• Paid Sick Time
• Employee Meal Discounts
• Supportive and Collaborative Team Culture

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operation of the hotel, ensuring all departments consistently deliver outstanding guest service while meeting financial, operational, and quality objectives.

This role provides leadership to Rooms & Food and Beverage division while partnering with hotel leadership to maximize guest satisfaction, enhance employee engagement, and achieve revenue and profitability goals.

Essential Responsibilities

Operational Leadership

• Provide daily leadership and oversight for hotel operations.
• Ensure all departments consistently deliver exceptional guest service and operational excellence.
• Champion guest satisfaction initiatives and monitor service scores and online reputation performance.
• Maintain compliance with Marriott brand standards, company policies, and operating procedures.
• Support department leaders in driving accountability, productivity, and service excellence.
• Resolve guest concerns promptly and professionally while ensuring complete guest satisfaction.

Team Leadership & Development

• Lead, coach, mentor, and develop hotel associates and supervisors.
• Foster a positive, engaging, and service-focused culture.
• Support recruiting, hiring, onboarding, and training initiatives.
• Partner with Human Resources to improve employee retention, engagement, and development.
• Conduct performance reviews, coaching sessions, and development planning.
• Ensure associates receive proper job-specific and safety training.

Financial Management

• Assist in managing hotel revenues, expenses, and departmental budgets.
• Monitor labor costs, productivity metrics, and operating expenses.
• Review financial performance and identify opportunities to improve profitability.
• Support annual budget planning and capital improvement initiatives.
• Utilize financial reports and operating statements to drive decision-making and departmental performance.
• Work closely with department leaders to achieve financial objectives.

Property & Asset Management

• Support preventative maintenance initiatives to protect hotel assets.
• Assist with capital projects, renovations, and property improvement plans.
• Partner with the Engineering team to maintain a safe, functional, and attractive hotel environment.
• Ensure operational standards are maintained throughout guest rooms, public spaces, and back-of-house areas.

Compliance & Administration

• Ensure compliance with federal, state, and local regulations, including wage and hour laws, OSHA requirements, and company policies.
• Maintain knowledge of Marriott standards, brand requirements, and operating procedures.
• Assist with audits, inspections, and operational reviews.
• Complete administrative projects and other duties as assigned.

What We're Looking For

Preferred Qualifications

• Bachelor's degree in Hospitality, Business, or a related field preferred, or equivalent combination of education and experience.
• 3+ years of hotel operations leadership experience.
• Previous Marriott or branded hotel experience preferred.
• Experience leading multiple operational departments including Front Office, Housekeeping, Engineering, and Food & Beverage.
• Strong understanding of hotel financials, labor management, and operational metrics.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Strong organizational and decision-making abilities.

Success in This Role

The ideal candidate is:

• Guest-focused and service-driven
• A visible and hands-on leader
• Financially savvy and results-oriented
• Strategic and operationally strong
• An effective coach and mentor
• Adaptable and solution-focused
• Passionate about hospitality and team development

Join Our Team

Round Barn Hotel, Tribute Portfolio by Marriott is proud to be managed by Radiate Hospitality.

Radiate Hospitality is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for associates of all backgrounds, identities, and abilities.