Operations Manager

The Nature Conservancy (All); Santa Fe (NM); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health care benefits

401(k) with employer match

Parental leave

Paid time off

Job summary

The Nature Conservancy (All) seeks an Operations Manager to lead the New Mexico Business Unit’s facilities, office management, fleet, safety, and onboarding. You’ll develop tactics for approved plans, harmonize systems, and drive operational excellence with diverse teams in Santa Fe.

You will manage facilities, mail, inventory, events, donor activities, and statewide safety, while aligning with central IT, HR, and accounting teams.

Qualifications

• Bachelor’s degree and 3 years related experience or equivalent combination.
• Experience generating reports and analyzing and interpreting the data.
• Experience managing and implementing multiple projects.
• Experience with business process analysis and/or improvement.
• Experience with current technology in relevant field.
• Experience working with cross-functional teams.
• A valid driver's license is required for this position.

Responsibilities

• Coordinate routine facility needs in Santa Fe and other satellite offices, including maintenance requests, HVAC issues, lighting replacement, and vendor service calls.
• Manage incoming and outgoing mail, package distribution, and post office deliveries.
• Maintain office inventory and supplies.
• Coordinate catering and food orders for meetings, events, and staff gatherings.
• Lead statewide safety efforts and support Youth Safety compliance as necessary.
• Advise and coordinate logistics for organizational events, including staff retreats, board retreats, holiday celebrations, and other internal gatherings.
• Assist with preparation and logistics for donor field trips and special events.
• Provide administrative support for trustee engagement activities, including meeting setup and materials preparation.
• Print and mail correspondence and organizational materials and assist with travel planning and scheduling for State Director.
• Serve as point of contact for TNC’s Information Systems updates and management.
• Oversee organizational vehicle administration, including registration renewals, insurance documentation, maintenance scheduling, and parking permit management.
• Track and maintain organizational inventories, including promotional materials and branded merchandise.

Skills

Leadership experience

Project management

Team collaboration

Process improvement

Problem solving

Education

Bachelor’s degree and 3 years related experience or equivalent combination

Job description

What We Can Achieve Together:

The Operations Manager will provide overall direction and oversight for all operations functions in the New Mexico Business Unit, including Facilities, Office Management, Fleet, Safety, and Onboarding.

They will promote operational excellence and work towards meeting the strategic priorities of the New Mexico Business Unit by developing and coordinating tactics for approved plans and completing and/or overseeing day-to-day tasks. They will collaborate with team members to ensure that operational functions and services are delivered effectively.

We're Looking For You:

Are you looking for work you can believe in? At TNC we strive to embody a philosophy of Work that You Can Believe in where you can feel like you are making a difference every day. We’re looking for someone who thrives in a work environment with a wide variety of work responsibilities and enjoys organizing people and tasks, improving processes and problem-solving. They will have experience leading or working with diverse teams and building a positive team culture.

The Operations Manager must become familiar with the systems and resources utilized by the team and apply knowledge to managing support and designing communications related to the team functions. They will develop documentation, modify processes, and participate in the enhancement of systems and tools used by the team, with a focus on harmonizing systems and processes and implementing best practices from across TNC. They will manage diverse tasks, analyze situations, evaluate alternatives, project outcomes, and implement solutions to improve effectiveness.

Office Operations & Facilities Management

• Coordinate routine facility needs in Santa Fe and other satellite offices, including maintenance requests, HVAC issues, lighting replacement, and vendor service calls
• Manage incoming and outgoing mail, package distribution, and post office deliveries
• Maintain office inventory and supplies
• Coordinate catering and food orders for meetings, events, and staff gatherings
• Lead statewide safety efforts and support Youth Safety compliance as necessary

Organizational Support & Event Coordination

• Advise and coordinate logistics for organizational events, including staff retreats, board retreats, holiday celebrations, and other internal gatherings
• Assist with preparation and logistics for donor field trips and special events
• Provide administrative support for trustee engagement activities, including meeting setup and materials preparation. Work closely with NM Trustee Liaison
• Print and mail correspondence and organizational materials and assist with travel planning and scheduling for State Director.
• Serve as point of contact for TNC’s Information Systems updates and management

Fleet & Asset Management

• Oversee organizational vehicle administration, including registration renewals, insurance documentation, maintenance scheduling, and parking permit management
• Track and maintain organizational inventories, including promotional materials and branded merchandise

The Operations Manager will work in close cooperation with any or all of the following: Conservancy staff, donors, trustees, volunteers, vendors, public agencies, and legal and accounting professionals. They will interface with business unit leadership to report on activities and ensure that operations services are meeting business needs. They will serve as a liaison to central teams (IT, HR, recruiting and others).

RESPONSIBILITIES & SCOPE

• Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems
• Demonstrate sensitivity in handling confidential information
• Ensure compliance with Conservancy policies and procedures, and external requirements; Decisions may bind the organization financially or legally
• Financial responsibility includes purchasing
• Manage projects with several variables - set realistic deadlines, manage a timeline, and ensure accountability
• May participate in complex negotiations
• Provide input through project teams for the development and implementation of new initiatives or the improvement of existing programs
• Travel and work flexible hours, as needed
• Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain
• Work within scope of program’s strategic goals

What You'll Bring:

MINIMUM QUALIFICATIONS

• Bachelor’s degree and 3 years related experience or equivalent combination
• Experience generating reports and analyzing and interpreting the data
• Experience managing and implementing multiple projects
• Experience with business process analysis and/or improvement
• Experience with current technology in relevant field
• Experience working with cross-functional teams
• A valid driver's license is required for this position.

DESIRED QUALIFICATIONS

• Multi-lingual skills and multi-cultural or cross-cultural experiences are appreciated
• Ability to implement complex processes
• Ability to use existing technology to achieve desired results
• Demonstrated experience using diplomacy and tact to build strong relationships and motivate staff
• Experience coordinating projects
• Experience interpreting guidelines to achieve desired results;
• Knowledge of current trends in the specific field
• Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks
• Successful experience implementing strategic program goals

This position requires the individual to work in our Santa Fe office 4-5 days per week.

This position requires a valid driver's license and compliance with TNC’s Auto Safety Program. Employees may not drive Conservancy-owned/leased vehicles, rental cars, or personal vehicles on behalf of the Conservancy if considered "high risk drivers." To learn more about the Auto Safety Program, visit the Auto Safety information page. Employment in this position will be contingent upon completion of a Vehicle Use Agreement, which may include a review of the prospective employee's motor vehicle record.

Salary Information:

The starting pay range for a candidate selected for this position is generally within the range of $75,000-80,000. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

Who We Are:

The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience.

What We Bring:

Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here.

We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancy's background screening process.

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process.