Operations Manager

Applied Industrial Technologies; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Applied Industrial Technologies is seeking a Branch Operations Manager to lead daily branch activities, drive productivity, and ensure compliant, on-time delivery of products and services. You will guide staffing, develop leaders, and coordinate with the General/Regional Manager to meet revenue and service goals.

The role emphasizes problem solving, proactive decisions, and maintaining quality standards while fostering a safe, organized work environment.

Qualifications

• Bachelor's Degree or equivalent industry experience.
• Three years' related experience in fluid power or industrial distribution.
• Valid Driver's License and acceptable Motor Vehicle Record.
• Willingness to travel within several hundred miles.
• Strong leadership and communication abilities.

Responsibilities

• Aid GM/RM in achieving revenue, profit, and staffing plans.
• Plan, control, and manage product and service deliveries to meet customer needs.
• Hire and develop staff for career growth.
• Ensure ISO Quality and Environmental compliance and 5S adherence.
• Review P&L with GM/RM and Finance; monitor budgets and expenses.
• Direct day-to-day operations and scheduling for branch efficiency.
• Resolve customer issues promptly and professionally; maintain customer satisfaction.

Skills

Leadership

Analytical skills

Communication

Problem solving

English proficiency

Organization

Time management

Decision making

Education

Bachelor's Degree or equivalent

Tools

P21

CRM

Lean principles

Microsoft Office

Job description

Position Summary

Manages and directs the daily activities of branch operations and assists the General or Regional Manager with duties and responsibilities. Make recommendations to improve productivity, quality, and efficient delivery of products and services; maintain compliance with company policies and procedures and implement plans to accomplish goals. Leads and directs the work of others and determines workflow and scheduling. Sorts out problems and priorities and is proactive with problem-solving for both customers and employees. Ensure that all customers are assisted professionally and responsively, and customer needs or issues are handled appropriately.

Essential Functions

• Aids the General or Regional Manager in achieving annual revenue, profit, and staffing plans.
• Responsible for successfully planning, controlling, and managing product and service deliveries to ensure that customer needs are met.
• Hires and maintain a productive staff. Ensure employees are trained and prepared for career growth.
• Identifies resources needed and assigns individual responsibilities under the direction of the General Manager.
• Maintains a high level of organization, tracking unresolved issues, including customer complaints, and brings them to resolution.
• Manage day-to-day operational aspects of the business ensuring operations in accordance with company policies and procedures to include review of P&L with GM/RM and Finance department.
• Promotes adherence to ISO Quality and Environmental Management and 5S policies and procedures. Recommend improvements to these systems.
• Perform analytical functions, assessing situations quickly to determine the most beneficial resolution to opportunities while maintaining focus and delivering results within agreed-upon time frame.

Position Qualifications- Skills and Abilities

Experience should demonstrate proficiencies in the following areas:

• Fluid Power product knowledge with emphasis on Parker products.
• Demonstrate leadership skills, remain task-focused, and manage his/her time to meet predetermined deadlines.
• High level of integrity.
• Ability to properly convey ideas or concepts.
• Demonstrated analytical skills from past projects and assignments.
• Ability to grasp and understand business concepts and issues.
• Proper listening, oral and written skills, and command of the English language.
• Understand the need and can make critical decisions while following company procedures.
• Possesses a high degree of organization.
• Demonstrate ability to remain task-focused and manage his/her time to meet predetermined deadlines.

Education:

• Bachelor's Degree (four-year college or university) or equivalent industry experience

Experience:

• A minimum of three years' related experience in fluid power or industrial distribution.

Skills taught after hire as needed:

• Product Training, Management Skills, ISO Training, Microsoft Office Training, Safety Training, Payroll and Attendance and Performance Management software, P21, CRM and Lean principles.

Certificates & Licenses:

• Certified Fluid Power Specialist certificate is desired but not required.

Other Requirements:

• Valid Driver's License, Acceptable Motor Vehicle Record

Other Physical Requirements:

• Able to travel by car within several hundred miles of their branch and overnight occasionally; some air travel expected.

Work Environment:

• Works in an indoor controlled and uncontrolled environment with occasional work outside.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.