Operations Manager

Elite Delivery Academy LLC; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RAS Logistics is seeking an Operations Manager in Richmond, VA to oversee day‑to‑day delivery operations, contractor performance, and service excellence in a high‑volume environment.

You will lead a team of supervisors and contractors, drive operational efficiency, and monitor KPIs to ensure customer satisfaction and safety compliance. Collaboration with warehouse and corporate teams will drive policy and process improvements.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
• 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
• Proven ability to manage teams, contractors, and time‑sensitive logistics.

Responsibilities

• Lead daily delivery operations, including routing, dispatch, load‑out, and driver/contractor management.
• Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
• Monitor KPIs such as on‑time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
• Recruit, onboard, and train delivery contractors and support personnel.
• Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
• Resolve escalated delivery issues and customer complaints promptly and professionally.
• Collaborate with the corporate team to implement new policies, technologies, and process improvements.
• Maintain a culture of accountability, performance, and continuous improvement.
• Ensure compliance with DOT regulations and all applicable safety protocols.

Skills

Leadership

Logistics management

Route planning

Contractor management

DOT compliance

Data analysis

Microsoft Office

Communication

Education

Bachelor’s degree in Business, Logistics, Supply Chain, or related field

Tools

Logistics software

Route planning tools

Microsoft Office Suite

Job description

Description

Job Description

At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best‑in‑class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer‑first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1.

Position Summary:

The Operations Manager oversees day‑to‑day logistics, contractor performance, and service excellence in a high‑volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.

Key Responsibilities:

• Lead daily delivery operations, including routing, dispatch, load‑out, and driver/contractor management.
• Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
• Monitor KPIs such as on‑time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
• Recruit, onboard, and train delivery contractors and support personnel.
• Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
• Resolve escalated delivery issues and customer complaints promptly and professionally.
• Collaborate with the corporate team to implement new policies, technologies, and process improvements.
• Maintain a culture of accountability, performance, and continuous improvement.
• Ensure compliance with DOT regulations and all applicable safety protocols.

Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
• 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
• Proven ability to manage teams, contractors, and time‑sensitive logistics.
• Strong analytical, organizational, and leadership skills.
• Proficient with logistics software, route planning tools, and Microsoft Office Suite.
• Excellent communication and conflict resolution skills.
• Familiarity with DOT and safety compliance regulations.
• Must have a valid driver license

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance