Operations Manager

D.P. Nicoli Inc.; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full benefits

401(k) match

Employee ownership

Promotion from within

Job summary

D.P. Nicoli Inc. in Salt Lake City, UT is seeking an experienced Operations Manager to lead multi-branch operations with a hands-on, growth-focused approach.

You’ll optimize processes, elevate service standards, and drive regional expansion while building high-performing teams. You’ll mentor dispatchers, drivers and yard staff, refine dispatch workflows, and ensure safety, compliance and operational excellence across the region. This role partners with sales to align goals.

Qualifications

• 4+ years of progressive operations or logistics experience.
• Experience leading multi-site teams in construction, rental, or industrial services.
• Bachelor's degree required.

Responsibilities

• Oversee daily operations across multiple branches and align with goals.
• Lead, coach, and develop Dispatchers, Drivers, and Yard teams.
• Manage safety, compliance, and operational excellence initiatives.
• Maintain dispatch systems and SQL reporting tools.
• Serve as liaison between operations and sales leadership.

Skills

Leadership

Communication

Coaching

Conflict resolution

Team development

Education

Bachelor's Degree

Tools

Baseplan

Smartsheet

SQL reporting

Paycom

Job description

D.P. Nicoli is seeking a seasoned and strategic Operations Manager to lead multi-branch operations in our Salt Lake City, UT location. This role is ideal for a hands-on leader who thrives in a dynamic environment and is passionate about building high-performing teams, optimizing operational systems, and driving regional growth.

What You’ll Do:

• Oversee daily operations across multiple branches, ensuring alignment with company goals and service standards.
• Lead, coach, and develop local Dispatchers, Drivers and Yard teams.
• Facilitate employee development planning and performance reviews across the region.
• Champion safety, compliance, and operational excellence initiatives.
• Operational Oversight
• Manage rental fleet reputation, reliability, and maintenance schedules (trucks, booms, forklifts).
• Coordinate internal and external repairs, including wide load permits and DVIR compliance.
• Oversee property and rolling stock maintenance, including vendor relationships and service contracts.
• Monitor and enforce adherence to the DPN Operations Manual and company policies.
• Process & Systems Management
• Lead cycle count reconciliation, order audits, and inventory accuracy across locations.
• Track and validate timecards, headcount, overtime, and meal periods via Paycom.
• Maintain and improve dispatch systems, including Baseplan, Smartsheet, and SQL reporting tools.
• Ensure consistent use of safety training, certifications, and compliance tracking (KPA, CPR/First Aid, Competent Person).
• Effectively develop a customer service-oriented approach throughout the operations team, ensuring responsiveness, professionalism, and a solutions-first mindset in all internal and external interactions.
• Serve as the primary liaison between operations and sales leadership.
• Lead regional operations meetings and contribute to annual operations training.
• Develop internal training resources and videos to support dispatcher and yard staff development.
• Represent operations in cross-functional initiatives and strategic planning.

What You Bring:

• 4+ years of progressive experience in operations, dispatch, or logistics—preferably in construction, rental, or industrial services.
• Proven ability to lead multi-site teams and manage complex logistics.
• Strong understanding of dispatch systems, inventory controls, and maintenance workflows for trucks and boom cranes.
• Excellent communication, coaching, and conflict resolution skills.
• Familiarity with trench shoring and slide rail is a plus.
• CPR/First Aid, Forklift, and Competent Person certifications preferred.
• Bachelor's Degree

Why Join Us?

D.P. Nicoli is proud to be a newly established, 100% employee-owned company, offering a unique opportunity to be part of something bigger than just a job. As an employee-owner, you’ll have a direct stake in our success and a voice in shaping our future. We’re growing fast and investing in our people every step of the way.

We offer:

• Employer contributions to your ownership stake
• 401(k) match program to support your long-term financial goals
• Full benefits, including medical, dental, vision, and more

A culture that values promotion from within, career development, and team collaboration

This is more than a role—it’s a chance to grow with a company that’s building a legacy of excellence, ownership, and opportunity.