Operations Manager

Durahome Painting Plus; Saint Paul (MN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Gym stipend

Cell phone stipend

Laptop provided

Training scholarships

Job summary

Durahome Painting Plus seeks an Operations Manager in Saint Paul, MN to act as the right hand to the Owner/CEO and drive operational excellence. This role combines strategic oversight with hands-on execution to achieve aggressive financial targets and sustainable growth.

The successful candidate will own company operations, optimize processes, recruit and coordinate projects, and ensure outstanding customer service across departments. A strong background in painting/home-improvement is preferred.

Qualifications

• Proven experience in operations management, preferably in painting/home-improvement.
• Strong financial acumen with budget, profit analysis, and cost-control skills.
• Exceptional systems thinking with ability to document processes.
• Experience recruiting, interviewing, and onboarding diverse teams.
• Excellent communication and customer service abilities.

Responsibilities

• Ownership of operational systems and processes with authority to improve or replace.
• Lead weekly system improvements and drive cross-department coordination.
• Recruit, interview, and onboard project managers and other key roles.
• Coordinate production, scheduling, and material ordering for painting projects.
• Maintain high customer satisfaction and oversee office operations.

Skills

Operations management

Financial acumen

Systems thinking

Recruiting & hiring

Customer service

Education

Bachelor's degree or higher (relevant field)

Tools

Monday.com

G-Suite

CompanyCam

PaintScout

Pipedrive

Job description

Operations Manager

Saint Paul, MN | Full-Time

Durahome Painting Plus is seeking a dynamic, results-driven Operations Manager to serve as the right hand to our Owner/CEO and drive operational excellence across all departments. This key leadership role combines strategic oversight with hands-on execution, focusing on achieving aggressive financial targets while building systems for sustainable growth. The ideal candidate will take complete ownership of company operations, optimize existing processes, and personally execute critical functions including recruiting, project coordination, and customer service excellence.

Key Responsibilities

• Financial Performance & Strategic Leadership
  • Drive company to achieve $400,000 in net profit within the calendar year through effective operational strategies
  • Maintain 50% gross profit margins across all projects through efficient execution and cost control
  • Execute financial planning, budget management, and comprehensive reporting for executive decision-making
  • Monitor KPIs, optimize resource allocation, and identify revenue enhancement opportunities
• Operational Excellence & Systems Management
  • Take complete ownership of operational systems with authority to execute, refine, replace, or create processes as needed
  • Implement approximately 1 system improvement per week as determined in weekly GSR meetings
  • Manage company software stack (Monday.com, G-Suite, CompanyCam, PaintScout, Pipedrive) and optimize integration
  • Create and maintain comprehensive operations manual and Standard Operating Procedures
  • Drive cross-department coordination ensuring efficiency across marketing, sales, production, and administration
• Human Resources & Team Development
  • Execute recruiting strategies with immediate focus on filling project manager positions and other critical roles
  • Conduct interviews, evaluate candidates, and make hiring recommendations based on organizational needs and cultural fit
  • Implement comprehensive onboarding processes and performance evaluation systems
  • Foster positive work environment promoting teamwork, collaboration, and professional growth
• Production & Project Coordination
  • Schedule $2,000,000 in painting projects optimizing crew utilization and customer satisfaction
  • Coordinate project transitions from sales through production, maintaining daily touchpoints with active projects
  • Organize production documentation within 2 days of project submission and coordinate material ordering
  • Execute quality control procedures and project close-out processes including customer follow-up
• Customer Experience & Office Management
  • Maintain 95% or higher customer satisfaction rating and achieve 5-star reviews from 1 in 5 clients
  • Answer 97% of incoming calls and manage estimate scheduling as priority function
  • Execute day-to-day office operations including administrative functions, vendor relationships, and financial processing
  • Provide executive assistant support including GSR meeting preparation and comprehensive business reporting

Who We're Looking For

• Proven experience in operations management, preferably in construction, painting, or home improvement industries
• Strong financial acumen with experience in budget management, profit analysis, and cost control
• Exceptional systems thinking with ability to create, optimize, and document operational processes
• Experience in recruiting, hiring, and team development with focus on cultural fit
• Outstanding communication and customer service skills with ability to maintain professional relationships
• Detail-oriented project coordinator with ability to manage multiple priorities simultaneously
• Strategic thinker who can balance high-level planning with hands-on execution

What We Offer

• Competitive Compensation: $85,000 annual salary plus substantial bonus opportunities
• Performance Bonuses: $5,000 bonus for achieving net profit target plus 15% profit sharing on amounts above $400,000
• Customer Success Rewards: $50 per 5-star Google review and $500 quarterly bonus for maintaining 95%+ satisfaction
• Additional Benefits: $100/month gym stipend, $25 cell phone stipend, laptop provided, training scholarships up to $3,000
• Growth Potential: Opportunity to shape company operations and grow with expanding business
• Professional Development: Structured quarterly reviews, goal-setting framework, and educational support

Our Company Values

We seek candidates who embody our core values: Deliver What You Promise, Radical Transparency, Efficiency and Effectiveness, Continuous Improvement, Build Meaningful Relationships, Emotional Intelligence, and Meritocratic Decision Making.

Durahome Painting Plus is an equal opportunity employer committed to creating an inclusive environment for all employees.