Operations Manager

spectrumhealth; Royal Oak (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts on restaurants, spas & more

Identity theft protection option

Retirement plans with company match

Job summary

Corewell Health is seeking an Operations Manager to provide operational oversight for four departments within the Outpatient Clinics in Michigan. You will lead a dedicated team of 25 staff and support 15 providers and 5 APPs, ensuring efficient operations and exceptional patient care at the Royal Oak site.

The ideal candidate has significant healthcare operations experience, strong business acumen, and proven leadership in a complex clinical environment.

Qualifications

• Bachelor's degree or equivalent in business, management, healthcare administration, or a related field Required.
• Master's degree or equivalent in business, management, healthcare administration, or related field Preferred.
• Five (5) years of relevant healthcare or medical practice experience Required.
• Three (3) years of recent supervisory or management experience Required.
• Experience with electronic health record (EHR) systems Required.

Responsibilities

• Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners.
• Trains team members and serves as a liaison between providers, team members and director in daily operations.
• Responsible for charge capture processing, standard work, process improvement and practice staffing.
• Manages team member performance and development and ensures policy adherence.
• Manages multiple sites and specialty programs.

Skills

Leadership

Team management

Healthcare operations

EHR systems

Education

Bachelor's degree or equivalent in business, management, healthcare administration, or a related field

Master's degree or equivalent in business, management, healthcare administration, or related field

Job description

About Corewell Health

Corewell Health is committed to helping people live their healthiest lives. We deliver value through health care and coverage, guided by compassion, collaboration, clarity, curiosity, and courage. Our goal is to make health and well-being accessible for all-starting with prevention and supported by a system that cares for the whole person with respect and dignity. Together, we innovate, improve, and create communities where people can live, work, learn, and play.

Together, we make health better for everyone. Together, we are Corewell Health.

About Outpatient Clinics

Corewell Health operates over three hundred outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over forty different types of primary care and specialty practices, which allow those who work in these clinics the opportunity to gain experience and explore various interests or to specialize in one area.

The Operations Manager provides operational oversight for four departments: Cardiovascular Surgery, the Ernst Cardiovascular Center, Troy Heart & Vascular Clinic, and the Pulmonary Hypertension Clinic. Leading a dedicated team of 25 staff members, this role supports 15 providers and 5 Advanced Practice Providers (APPs) across the service line, ensuring efficient operations, exceptional patient care, and seamless coordination across all departments.

The ideal candidate brings significant healthcare operations experience, strong business acumen, and proven leadership within a complex clinical environment.

This on-site, Monday-Friday position is ideal for a proactive, independent leader who is eager to contribute to continued operational excellence and organizational growth.

Scope of work

• Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners.


• Trains team members and serves as a liaison between providers, team members and director in daily operations.


• Responsible for charge capture processing, standard work, process improvement and practice staffing.


• Manages team member performance and development and ensures policy adherence.


• Manages multiple sites and specialty programs.

Qualifications

• Bachelor's degree or equivalent in business, management, healthcare administration, or a related field Required.


• Master's degree or equivalent in business, management, healthcare administration, or related field Preferred.


• Five (5) years of relevant healthcare or medical practice experience Required.


• Three (3) years of recent supervisory or management experience Required.


• Experience with electronic health record (EHR) systems Required.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .


• On-demand pay program powered by Payactiv


• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!


• Optional identity theft protection, home and auto insurance


• Traditional and Roth retirement options with service contribution and match savings


• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name: Cardiology Ernst HOPD - Royal Oak Prof Svcs

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: 8:00 a.m. - 5:00 p.m.

Days Worked: Monday - Friday

Weekend Frequency: N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion res