Operations Manager

Boutique Recruiting; Roseland (NJ); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Ownership or equity opportunities

Company-sponsored 401k plan

Company phone stipend up to $100 per月

Company laptop provided

Medical benefits with 100% coverage

22 days of vacation, sick, and PTO

Job summary

Boutique Recruiting is seeking a Director of Operations for our client in Roseland, NJ, a home automation company. The role partners with the CEO to boost efficiency, manage a broad operations scope, and drive service excellence across installations, maintenance, and client relations.

The ideal candidate has 10+ years in home automation with leadership experience, reads ceiling plans, and can manage inventory, parts, and schedules toward scalable growth including COO potential.

Qualifications

• 10 years in home automation including installation and maintenance.
• 2+ years of leadership in a service business.
• Read ceiling plans and understand construction.
• Communicate with construction trades for installations.
• Experience with network management software such as Cisco Meraki.
• Proficient in automation software including Crestron and Control4.
• Drive efficiency in sales, costs, supplies, and operations.
• Valid driver's license and access to a personal vehicle.
• Bachelor's degree preferred.
• Automation and construction industry experience preferred.

Responsibilities

• Engage team members in billable hours.
• Coordinate parts delivery to technicians and maintain schedules.
• Oversee inventory management and establish an efficient system.
• Manage team morale and conduct regular check-ins.
• Utilize network software to ensure proper installations.
• Supervise technicians and ensure timely client-site attendance.
• Recruit and onboard new team members.
• Communicate with clients and homeowners as necessary.
• Collaborate with partners to ensure project execution.
• Drive efficiency across sales, costs, and operations.

Skills

Leadership

Operational management

Communication

Team coaching

Project coordination

Education

Bachelor's degree preferred

Tools

Cisco Meraki

Crestron

Control4

Job description

Position Title: Director of Operations

Salary Range: $140,000 - $160,000 / Year DOE

The Director of Operations will play a pivotal role in partnering with the CEO to enhance organizational efficiency within a home automation company. This position requires a strategic leader capable of driving operational excellence while managing a diverse range of responsibilities. The ideal candidate will navigate the complexities of the industry, ensuring that the team remains focused on delivering high-quality service to clients. This role presents opportunities for growth, including the potential to advance to a Chief Operating Officer position. The challenges include breaking existing habits within the team and establishing effective systems to streamline operations. The Director will be instrumental in shaping the company's future and fostering a culture of innovation and customer service excellence.

Director Of Operations Responsibilities

• Ensure that team members are engaged in billable hours
• Coordinate parts delivery to technicians and maintain schedules
• Oversee inventory management and establish an efficient inventory system
• Manage team morale and conduct regular check-ins
• Utilize network management software to ensure proper installations
• Supervise technicians and ensure timely attendance at client locations
• Facilitate hiring, coaching, and performance management
• Monitor and prioritize client issues and manage maintenance schedules for company vehicles
• Communicate effectively with clients and homeowners as necessary
• Collaborate with partners to ensure successful project execution
• Recruit and onboard new team members

Director Of Operations Requirements

• 10 years of experience in home automation, including installation and maintenance
• 2+ years of operational or leadership experience in a service business
• General construction knowledge, including the ability to read ceiling plans
• Ability to communicate effectively with construction trades for installation purposes
• Experience with network management systems such as Cisco Meraki
• Proficient in automation software, including Crestron and Control4
• Strong capability to drive efficiency in sales, costs, supplies, and operations
• Possession of a valid driver's license and access to a personal vehicle
• Bachelor's degree is preferred
• Background in the automation industry is preferred
• Experience in the construction industry is preferred

Benefits

• Potential for ownership or equity opportunities
• Company-sponsored 401k plan to be established by the Director
• Company phone or stipend of up to $100 per month
• Company laptop provided
• Comprehensive medical benefits with 100% coverage after six months
• 22 days of vacation, sick, and personal days combined