Operations Manager, Security

DAC, Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

DAC, Inc. is seeking an experienced Operations Manager to oversee design, installation and service of company products. You will lead software, engineering, project management, and technical services, ensuring staff performance and revenue goals are met.

The role requires strong people management, budgets, and risk assessment capabilities to optimize overall operations for profitability and customer satisfaction.

Qualifications

• Minimum five years of operations experience in engineering, installation, and service of building technology systems with five years in management.
• Experience in HVAC, BAS, Security or professional building services with strong leadership.
• Ability to understand contract law, taxes, and construction contracts and manage budgets effectively.

Responsibilities

• Lead staff across software development, engineering, project management, installation and technical services to meet revenue and profit objectives.
• Forecast equipment, manpower and budget requirements for projects; monitor cost and labor performance and take corrective actions.
• Improve operational efficiency by reducing errors, go-backs, and lead times while optimizing cycle times across the value chain.
• Develop relationships with customer management and ensure high customer satisfaction.
• Develop and enforce department policies, training, and scheduling; train staff and oversee performance reviews.

Skills

People management

Project management

Budgeting

Leadership

Communication

Education

High School Diploma Required

Bachelor's degree preferred

OSHA-30

Licenses and certifications required

Job description

Brief Description

• Responsible for application, design and promotion, installation, verification and service of all company products and services to include the direction of staff in software development, engineering, project management, installation, and technical services departments. Ensures the performance of company resources. Creates maximum customer satisfaction and meets or exceeds the revenue and profit objectives contained in the project estimate and that of the Predetermined Plan for Profit.
• Forecast and track the equipment, manpower and budget requirements for construction. Monitors cost and labor performance to estimates works with Project Managers and Controller to forecast cost to complete on projects as required by company policy. Implements corrective actions as required to ensure performance to plan.
• Optimizes performance of departments under his/her direction, to include reducing errors and go-backs across all activities, labor realization and project hours s a percentage of hours paid and reduces/compresses lead- and cycle-time throughout the chain of value creation
• Develops and fosters a high-level relationship with key members of customer management staff.
• Determine/enforce the Operations Department policies regarding employee responsibilities, training, workmanship quality, daily planning, and scheduling.
• Develop innovations and ideas on new equipment, processes, operating techniques and procedures to reduce direct job expense, improve products, and enhance safety.
• Develop and oversee customer training program including demonstration and class materials.
• Manage company facilities including warehouse, testing facility, computer systems used in software and engineering, tool/equipment inventory, vehicles, shop, catalog and other reference resources.
• Assists the Sales Manager in marketing the company services to potential customers.
• Support the Branch General Manager in development of strategic and operating plans, and Predetermined Plan for Profit.
• Conduct employee evaluations for direct reports and ensure annual reviews are conducted on all personnel under his/her oversight. Ensure employee retention.
• Establish procedures for maintenance of equipment. Assign equipment to employees and maintain accountability of issued equipment.
• Review and approve all new contracts.
• Proposes and develops policies and procedures for review and approval by Branch General Manager and President, as applicable, to streamline, structure, and improve operational efficiency and effectiveness.

Operations Manager Position Responsibilities

• Responsible for application, design and promotion, installation, verification and service of all company products and services to include the direction of staff in software development, engineering, project management, installation, and technical services departments. Ensures the performance of company resources. Creates maximum customer satisfaction and meets or exceeds the revenue and profit objectives contained in the project estimate and that of the Predetermined Plan for Profit.
• Forecast and track the equipment, manpower and budget requirements for construction. Monitors cost and labor performance to estimates works with Project Managers and Controller to forecast cost to complete on projects as required by company policy. Implements corrective actions as required to ensure performance to plan.
• Optimizes performance of departments under his/her direction, to include reducing errors and go-backs across all activities, labor realization and project hours s a percentage of hours paid and reduces/compresses lead- and cycle-time throughout the chain of value creation
• Develops and fosters a high-level relationship with key members of customer management staff.
• Determine/enforce the Operations Department policies regarding employee responsibilities, training, workmanship quality, daily planning, and scheduling.
• Develop innovations and ideas on new equipment, processes, operating techniques and procedures to reduce direct job expense, improve products, and enhance safety.
• Develop and oversee customer training program including demonstration and class materials.
• Manage company facilities including warehouse, testing facility, computer systems used in software and engineering, tool/equipment inventory, vehicles, shop, catalog and other reference resources.
• Assists the Sales Manager in marketing the company services to potential customers.
• Support the Branch General Manager in development of strategic and operating plans, and Predetermined Plan for Profit.
• Conduct employee evaluations for direct reports and ensure annual reviews are conducted on all personnel under his/her oversight. Ensure employee retention.
• Establish procedures for maintenance of equipment. Assign equipment to employees and maintain accountability of issued equipment.
• Review and approve all new contracts.
• Proposes and develops policies and procedures for review and approval by Branch General Manager and President, as applicable, to streamline, structure, and improve operational efficiency and effectiveness.

Requirements

Operations Manager Qualifications

• High School Diploma Required
• Bachelor's degree from a university preferred
• OSHA-30
• All licenses and certifications required to work in an operating group
• Five (5) years of operations experience in engineering, installation, and service of building technology systems with five (5) years of management experience in operations required.
• Eight (8) years’ experience of operations in the HVAC, BAS, Security or Professional Building Services industry with five (5) years management experience in operations preferred.
• Must understand the construction and service business theory. Must have the specific industry knowledge necessary to evaluate risk and make decisions that benefit the company.
• Must understand general aspects of contract law, taxes, and construction contracts, and possess fundamental financial and budgetary acumen.
• Must understand the current and future capabilities of the service being provided and maintained by the company, and customers being served.
• Must have the demonstrated ability to manage people effectively.
• Must possess the business skills needed to coordinate the total growth effort of the operations department of the company.
• Must be able to prepare and deliver complex product presentations, and to be able to train and coach others in effective presentation of programs.
• Mathematics: Must comprehend advanced arithmetic functions to compute discounts, ratios and conversions. Must comprehend complex accounting calculations and budget management.

Summary

• The physical location of this role will be updated in the near future***