Operations Manager, Service

DAC, Inc.; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

DAC, Inc. in Houston, TX seeks an experienced Operations Manager to lead engineering, installation, and service teams, ensuring projects meet performance and profitability targets.

You will forecast resources, monitor costs, and collaborate with project managers to drive on-time delivery while maintaining safety and quality standards. The role requires strong leadership, budgeting and client relations skills to optimize operations and support growth across multiple site operations.

Qualifications

• Five (5) years of operations experience in engineering, installation, and service of building technology systems with five (5) years of management experience in operations required.
• Eight (8) years’ experience of operations in the HVAC, BAS, Security or Professional Building Services industry with five (5) years management experience in operations preferred.
• Must understand construction and service business theory and risk evaluation to benefit the company.
• Must understand contract law, taxes, and construction contracts, with budgetary acumen.
• Must understand service capabilities and customer needs, and possess the ability to manage people effectively.
• Must coordinate total growth effort of the operations department and deliver presentations and training.

Responsibilities

• Direct staff in software development, engineering, project management, installation, and technical services to meet revenue and profit objectives.
• Forecast equipment, manpower and budget requirements for construction and monitor cost and labor performance.
• Improve performance by reducing errors, go-backs, lead- and cycle-time across activities.
• Develop relationships with customer management staff.
• Enforce Operations policies on responsibilities, training, and scheduling.
• Develop innovations to reduce expenses and improve safety.
• Oversee customer training programs and company facilities.

Skills

Leadership

Team management

Budgeting

Project coordination

Education

High School Diploma

Bachelor's degree preferred

OSHA-30

Licenses & certifications for operating group

Job description

Brief Description

• Responsible for application, design and promotion, installation, verification and service of all company products and services to include the direction of staff in software development, engineering, project management, installation, and technical services departments. Ensures the performance of company resources. Creates maximum customer satisfaction and meets or exceeds the revenue and profit objectives contained in the project estimate and that of the Predetermined Plan for Profit.
• Forecast and track the equipment, manpower and budget requirements for construction. Monitors cost and labor performance to estimates works with Project Managers and Controller to forecast cost to complete on projects as required by company policy. Implements corrective actions as required to ensure performance to plan.
• Optimizes performance of departments under his/her direction, to include reducing errors and go-backs across all activities, labor realization and project hours s a percentage of hours paid and reduces/compresses lead- and cycle-time throughout the chain of value creation
• Develops and fosters a high-level relationship with key members of customer management staff.
• Determine/enforce the Operations Department policies regarding employee responsibilities, training, workmanship quality, daily planning, and scheduling.
• Develop innovations and ideas on new equipment, processes, operating techniques and procedures to reduce direct job expense, improve products, and enhance safety.
• Develop and oversee customer training program including demonstration and class materials.
• Manage company facilities including warehouse, testing facility, computer systems used in software and engineering, tool/equipment inventory, vehicles, shop, catalog and other reference resources.
• Assists the Sales Manager in marketing the company services to potential customers.
• Support the Branch General Manager in development of strategic and operating plans, and Predetermined Plan for Profit.
• Conduct employee evaluations for direct reports and ensure annual reviews are conducted on all personnel under his/her oversight. Ensure employee retention.
• Establish procedures for maintenance of equipment. Assign equipment to employees and maintain accountability of issued equipment.
• Review and approve all new contracts.
• Proposes and develops policies and procedures for review and approval by Branch General Manager and President, as applicable, to streamline, structure, and improve operational efficiency and effectiveness.

Operations Manager Position Responsibilities

• Responsible for application, design and promotion, installation, verification and service of all company products and services to include the direction of staff in software development, engineering, project management, installation, and technical services departments. Ensures the performance of company resources. Creates maximum customer satisfaction and meets or exceeds the revenue and profit objectives contained in the project estimate and that of the Predetermined Plan for Profit.
• Forecast and track the equipment, manpower and budget requirements for construction. Monitors cost and labor performance to estimates works with Project Managers and Controller to forecast cost to complete on projects as required by company policy. Implements corrective actions as required to ensure performance to plan.
• Optimizes performance of departments under his/her direction, to include reducing errors and go-backs across all activities, labor realization and project hours s a percentage of hours paid and reduces/compresses lead- and cycle-time throughout the chain of value creation
• Develops and fosters a high-level relationship with key members of customer management staff.
• Determine/enforce the Operations Department policies regarding employee responsibilities, training, workmanship quality, daily planning, and scheduling.
• Develop innovations and ideas on new equipment, processes, operating techniques and procedures to reduce direct job expense, improve products, and enhance safety.
• Develop and oversee customer training program including demonstration and class materials.
• Manage company facilities including warehouse, testing facility, computer systems used in software and engineering, tool/equipment inventory, vehicles, shop, catalog and other reference resources.
• Assists the Sales Manager in marketing the company services to potential customers.
• Support the Branch General Manager in development of strategic and operating plans, and Predetermined Plan for Profit.
• Conduct employee evaluations for direct reports and ensure annual reviews are conducted on all personnel under his/her oversight. Ensure employee retention.
• Establish procedures for maintenance of equipment. Assign equipment to employees and maintain accountability of issued equipment.
• Review and approve all new contracts.
• Proposes and develops policies and procedures for review and approval by Branch General Manager and President, as applicable, to streamline, structure, and improve operational efficiency and effectiveness.

Operations Manager Qualifications

• High School Diploma Required
• Bachelor's degree from a university preferred
• OSHA-30
• All licenses and certifications required to work in an operating group
• Five (5) years of operations experience in engineering, installation, and service of building technology systems with five (5) years of management experience in operations required.
• Eight (8) years’ experience of operations in the HVAC, BAS, Security or Professional Building Services industry with five (5) years management experience in operations preferred.
• Must understand the construction and service business theory. Must have the specific industry knowledge necessary to evaluate risk and make decisions that benefit the company.
• Must understand general aspects of contract law, taxes, and construction contracts, and possess fundamental financial and budgetary acumen.
• Must understand the current and future capabilities of the service being provided and maintained by the company, and customers being served.
• Must have the demonstrated ability to manage people effectively.
• Must possess the business skills needed to coordinate the total growth effort of the operations department of the company.
• Must be able to prepare and deliver complex product presentations, and to be able to train and coach others in effective presentation of programs.
• Mathematics: Must comprehend advanced arithmetic functions to compute discounts, ratios and conversions. Must comprehend complex accounting calculations and budget management.