Operations Manager

Ferguson; Rochester (MI); On-site; USD 46,000 - 101,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Job summary

Ferguson seeks an Operations Manager to lead the onsite team in Rochester, MI, ensuring service excellence and operational integrity. Reports to the National Accounts Manager and supports a small team.

You will implement policies, drive efficiency, safety, cost savings, and data‑driven decisions while collaborating with leadership to grow market share and maintain customer loyalty. Strong communication and coaching skills are essential.

Qualifications

• 3–5 years related industry experience
• Ability to organize and prioritize work
• Strong written and verbal communication skills
• Experience presenting to groups at multiple levels
• Proficient with Microsoft Office suite

Responsibilities

• Implement and maintain company policies
• Lead associates and implement processes to grow market share
• Identify cost-saving opportunities
• Manage day-to-day on-site operations and safety
• Collaborate with leadership to drive continuous improvement

Skills

Leadership

Communication

Organizational skills

Problem solving

Scheduling

Tools

Trilogie

Excel

PowerPoint

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an Operations Manager to join our team! This role leads our onsite team at Rochester, MI, ensuring we maintain our reputation for extraordinary service and operational integrity.

Position Details

• Reports to the National Accounts Manager
• Support a team of 2 associates, contributing to a collaborative and high-performing business unit environment.

Business Accountabilities and Operational Management

• Supports business and sales objectives through the effective and efficient management
• Collaborates with the National Accounts Manager and other key leaders to build, steer and strengthen the culture.
• Supports the Key Leadership Team with on-site support in the same facility/vicinity to foster in person communication between themselves and the remainder of the key leaders.
• Supports day-to-day business process and function.

Job Duties & Responsibilities

• Implement and maintain company policies.
• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction.
• Manage the internal audit process to ensure compliance with organizational standards.
• Identify and implement process improvements based on experience and findings.
• Develop and recommend specific courses of action based on analysis of data to ensure we are striving toward proper data driven decisions.
• Maintain the safety and security of the Branch in accordance with OSHA standards and carry out all policies, rules, regulations, and procedures set by the organization.
• Support the development of branch leadership through coaching and mentoring opportunities.
• Lead associates, implement processes, and policies to profitably, maintain and grow market share, sustain customer loyalty, and provide opportunities for growth.
• Identify new opportunities for cost savings.
• Facilitate and develop standard operating procedures.
• Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team.
• Conduct regular associate and branch leadership meetings to promote change leadership and continuous improvement.
• Represent the organization to customers, associates and leadership as needed.
• Collaborate with the shared purchasing center to assist in managing purchasing and inventory control activities
• Grow market operationally through facility additions, changes, and HR moves to promote growth.
• Facility management and approval of maintenance needs or changes for business and market needs.
• Business Process Review to manage locations to meet company goals in accordance to process and inventory requirements.
• Advise and support business unit, district, waterworks division and company initiatives.

Qualifications

• 3-5 years related industry experience
• Ability to apply knowledge and skills with understanding of external environment factors.
• Experience providing expert advice, coaching and counseling within field/function area.
• Exceptional ability to organize and prioritize work.
• Strong written and verbal communication skills.
• Demonstrated ability to develop and deliver effective presentations to groups at multiple levels of the organization (associates, branch leaders, GMs, etc).
• Proficient in Microsoft Office software (Outlook, Teams, Word, Excel, PowerPoint, Access, etc.).
• Ability to effectively use Ferguson's inventory and logistics system (Trilogie).
• Outstanding organizational and leadership skills to effectively respond to urgent situations

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

$4,124.70 - $9,075.00

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information