Inside Sales Manager

Ferguson; San Diego (CA); On-site; USD 80,000 - 127,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender-affirming benefits

Family building benefits

Paid parental leave

Employee discounts

Community involvement

Job summary

Ferguson in San Diego seeks an Inside Sales Manager to lead a team of Sales Support Representatives and drive policy, strategy, and sales results.

You will coach 10+ staff, monitor performance against KPIs, implement CRM-driven processes, and collaborate with Sales, Marketing, Support, Product and Leadership to grow profitability while delivering world-class customer service.

Qualifications

• Experience in sales support, inside sales, or customer service
• Strong knowledge of order management, pricing strategies, and sales operations
• Experience managing a team in a fast-paced customer-facing environment.
• Strong communication, leadership and negotiation skills

Responsibilities

• Support and enforce Sales Center goals by driving and evaluating team performance against KPIs
• Set and communicate tactical direction to meet department, call, and sales goals
• Execute initiatives to grow sales, profitability, and acquire new customers
• Monitor calls and coach associates to improve performance and share best practices
• Monitor workload, drive productivity, and support work-life balance
• Deploy sales processes and CRM to maximize sales, win rates, and margins
• Build strong relationships with supplier partners to offer powerful solutions
• Collaborate with Sales, Marketing, Support, Product and Leadership
• Monitor metrics for tracking account development and customer activity
• Ensure adequate staffing to meet customer needs
• Foster a high-performance, customer-first culture
• Adhere to compliance and HSE policies and procedures
• Develop and implement process improvements to streamline orders, pricing, and communications
• Handle customer inquiries, escalations, and complex orders

Skills

Sales support

Inside sales

Customer service

Order management

Pricing strategies

Sales operations

Team leadership

Negotiation

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Inside Sales Manager is responsible for managing a team of Sales Support Representatives (10 or more) with a focus on policy and strategy implementation in order to execute on sales goals, profitability.

Responsibilities

• Responsibilities include, but are not limited to, the following:
• Support and enforce Sales Center expectations and goals, by driving and evaluating associate/team performance including adherence to key performance and quality indicators
• Set, communicate and execute tactical direction to accomplish department goals and meet call and sales goals and deadlines
• Fulfills a strategic plan and executes initiatives focused on growing sales, increasing profitability, and acquiring new customers
• Perform routine call monitoring and associate coaching to address opportunities for improvement and share best practices that support delivery of world-class customer service
• Monitor and distribute workload, drive productivity, and ensure effective work/life balance of team members
• Deploy a set of sales processes, including the use of CRM systems, to create an efficient and effective sales process that maximizes sales, win rates and profit margins
• Facilitate strong and lasting relationships with supplier partners at all levels of the organization to help provide powerful solutions options for our customers.
• Work cross-functionally and collaborate with internal teams such as Sales, Marketing, Support, Product and Leadership
• Monitor metrics for accuracy of tracking and outcomes related to account development and customer activity
• Ensure appropriate staffing of associates to meet customer needs
• Foster a high-performance, customer-first culture within the sales support team.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Develop and implement process improvements to streamline order entry, pricing, and customer communications.
• Act as the primary point of contact for resolving customer inquiries, escalations, and complex order issues.

Qualifications

• Experience in sales support, inside sales, or customer service
• Strong knowledge of order management, pricing strategies, and sales operations
• Experience managing a team in a fast-paced customer-facing environment.
• Strong communication, leadership and negotiation skills

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Benefits

• health
• dental
• vision
• paid time off
• life insurance
• 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

Pay Range

$7,125.00 - $11,391.67

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Equal Employment Opportunity and Reasonable Accommodation Information