Operations Manager

Jobtailor; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor in Raleigh, NC seeks a results-driven supervisor to manage technician training, coaching, and accountability to maximize performance and retention. You will lead onboarding, set coaching cadences, and partner with field staff to improve service quality.

The role also includes recruiting residential and commercial pest technicians, evaluating performance via ride-alongs and audits, ensuring safety and compliance, and maintaining inventory for field operations.

Qualifications

• High school diploma (or GED).
• Licenses/certificates as required by regulations.
• Valid driver’s license.
• Strong problem solving and practical solutions.
• Ability to lead and motivate others.
• Good math aptitude for sales/service calculations.
• Strong communication skills (verbal and written).
• Ability to build rapport with customers and employees.

Responsibilities

• Oversee technician training, coaching, and accountability to maximize success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians.
• Review and evaluate technician performance via ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Ensure service quality to maximize customer retention.
• Fill in to cover staffing gaps on customer appointments.
• Monitor branch scheduling and ensure appointments are completed efficiently.
• Ensure safety standards and regulatory compliance.
• Monitor and maintain inventory levels of pest/termite control products.

Skills

Problem solving

Leadership

Communication

Math aptitude

Customer relations

Education

High school diploma or GED

Job description

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride-a-longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Requirements

• High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver’s license
• Adept at problem solving and identifying practical solutions
• Ability to effectively lead and motivate others
• Good aptitude for basic/intermediate math, for calculations related to sales/service
• Strong communication skills (verbal, written, presenting)
• Ability to build rapport easily and establish trust with customers and employees