Field Manager

Jobtailor; Vancouver (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a field service leader to support the Service Manager, cover technician duties as needed, and help optimize field operations across pest control services. The role emphasizes hands-on field work and staff development.

You will coach technicians, promote safety, and drive customer satisfaction while managing route performance and continued service growth.

Qualifications

• 1+ years of customer service with supervisory experience preferred.
• Strong verbal and written communication skills.
• Ability to understand P&L and branch operations.
• Licensed in pest control in appropriate categories.
• High attention to detail and accurate record-keeping.
• Valid driver\'s license with clean record.
• Ability to perform physical tasks (lift 50 lbs).
• Trained in General/Commercial/Termite Pest and Bed Bug service preferred.
• Pass background check and drug screening.

Responsibilities

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts.
• Spend at least 50% of time in the field evaluating Technician service quality.
• Assist in payroll and inventory maintenance under guidance.
• Maintain staffing and ensure professional appearance and relationships.
• Promote an “All Star” technician team and safety practices.
• Service customer accounts according to company procedures.
• Encourage referrals and add new services on route.

Skills

Sales proficiency

Customer service

Leadership

Communication

Pest control knowledge

Record keeping

Driver's license

Computer skills

Education

High School diploma or GED

Pest control license

Job description

Responsibilities

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts.
• Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include: Payroll Process and Understanding Production and Hourly Pay Product Inventory and Maintenance.
• Assist in Maintaining adequate staffing.
• Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
• Promote an “All Star” technician team.
• Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity.
• Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
• Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company.
• Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing “at risk” customers.
• Review and coach documentation as per cadence directed by the Service Manager.
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads.
• Regularly coach technicians in the sale of services and how to overcome objections.
• Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety.
• Field Manager is responsible for technicians on your team completing all company assigned training.
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
• Ensure that you and your team are aware and maintain high scores for the established KPI's and are growth focused.
• Correct and coach low performing KPIs with Technicians.
• Must lead by good example in all categories.
• Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth.
• Recognize successes and opportunities with team on a regular basis.
• Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
• Support office staff and maintain a cooperative, positive message with your team.

Requirements

• Motivated high performer!
• Sales proficiency.
• 1 or more years’ customer service experience & supervisory experience is preferred.
• Developing Communication skills effectively through verbal, written and in person.
• Develop ability to interpret and understand P&L and how it affects operations of branch.
• Licensed in appropriate pest control categories and states.
• Ability to develop Computer Skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
• Pass Background check, drug screening.
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).

Core Competencies

Demonstrates strong leadership and team management skills while ensuring high service quality and customer satisfaction in pest control operations. Proficient in training, coaching, and motivating technicians to achieve performance goals and maintain safety standards.