Operations Manager

Already Autism Health; Raleigh (NC); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Paid Holidays

PTO

401K Retirement Plan

Medical, Dental and Vision

Health Savings Accounts

Short-Term and Long-Term Disability

Supplemental Life Insurance with Acci­

Death and Dismemberment Insurance

Job summary

Already Autism Health is seeking an Operations Manager in Raleigh, NC to supervise clinic operations and staff, ensure efficient service delivery, and coordinate with clinical and administrative teams. The role includes overseeing scheduling, onboarding, and maintaining a compliant, supportive environment for clients and staff.

You will track KPIs, generate management reports, and mentor administrative and clinical staff while ensuring patient satisfaction and financial health of the clinic.

Qualifications

• Bachelor’s degree required.
• Prior supervisory experience required.
• RBT or BCaBA certification preferred.

Responsibilities

• Oversee clinic operations to ensure smooth day‑to‑day functioning.
• Schedule staff and clients within fixed and flexible blocks.
• Recruit, hire, and onboard local staff as needed.
• Provide administrative support to Clinic Manager and BCBA’s.
• Manage employee and client relations within the center.
• Monitor financial health using KPIs and manage billing targets.
• Maintain a safe, compliant, and welcoming facility.
• Open and close the clinic each day and supervise staff.
• Mentor staff with regular 1:1s and performance reviews.
• Prepare management reports (P&L, turnover, accruals, etc.).
• Coordinate with Credentialing, Intake, and Admissions when needed.
• Support RBTs with materials and location setup for programs.

Skills

Supervisory experience

Staff scheduling

Administrative supervision

Data reporting

Education

Bachelor’s Degree

Job description

Operations Manager – Raleigh, NC

Already Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.

What you will be expected to do:

• Manage all aspects of the clinic
• Scheduling of staff and clients within predetermined block schedules
• Recruitment, hiring, and onboarding of local staff
• Providing administrative support for the Clinic Manager and BCBA’s
• Managing employee and client relations within the center
• Ensuring financial health of the clinic based on prescriptive key performance indicators
• Maintaining a safe and effective facility
• Open and close the clinic each day
• Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
• Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
• Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
• Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
• Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
• Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
• Greet and follow appropriate check in and check out processes for arriving clients and staff
• Facilitate coverage of canceled appointments, using available center RBT’s
• Notify BCBA of coverage changes if needed add appointment to RBT schedule
• Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
• Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
• Other duties as assigned

What you need to have:

• Bachelor’s Degree required
• Prior supervisory experience is required
• RBT or BCaBA certification is preferred

What We Offer You

• Paid Company Holidays
• Paid Time Off (PTO)
• 401K Retirement Plan
• Medical, Dental and Vision
• Health Savings Accounts
• Short-Term and Long-Term Disability Benefits
• Supplemental Life Insurance with Accidental Death and Dismemberment Insurance

Job Type: Full-time

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.