Operations Manager (ABA Center)

Key Autism Services; Chapel Hill (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Key Autism Services in Chapel Hill, NC is seeking an Operations Manager to oversee clinic operations, facilities, staffing, and scheduling. The role includes coordinating BT training, onboarding, and maintaining a positive learning environment.

You will manage front desk tasks, supply orders, and weekly reports for the Center Director, while ensuring HIPAA compliance and safety standards. Mon-Fri schedule with potential for additional duties as the clinic grows.

Qualifications

• General facilities management experience preferred.
• Experience coordinating hiring and onboarding processes.
• Strong organizational and scheduling abilities.

Responsibilities

• General facilities management relating to the clinic or township.
• Coordinating behavior therapist hiring and onboarding for the clinic.
• Facilitates new hire training and orientation.
• Creating and maintaining center schedule for behavior therapists.
• Coordinates shift coverage and schedule changes.
• Updating and maintaining all supply orders for facility and client needs.
• Manages general reception tasks relating to the front desk.
• Prepares weekly operational reports for Center Director.
• General support of the behavioral therapist's team.
• Updating the system keeping client information current and accurate on a consistent basis.
• Responding to client inquiries in a timely fashion.
• Interviewing, hiring, and ensuring that the appropriate training has been scheduled for employees.
• Assists with opening and closing of the center.
• Provide support to RBT/BTs to promote job satisfaction & engagement.
• Provide regular check-ins throughout the day with staff to ensure well-being.
• Facilitates coverage for time off requests and cancelations by clients or staff.
• Complete check-in and check-out procedure via pre-established check in/out process.
• Maintain a positive, problem solving and supportive mindset.
• Communicate openly and directly with management regarding concerns or ideas.
• Adhere to and promote professional standards of KAS.
• Participate in ongoing training as assigned.
• Participate in meeting as assigned by the Clinical Director (Team Meetings and 1:1).

Job description

Key Autism Services is growing and looking for an Operations Manager for our Chapel Hill Clinic in North Carolina!

The Operations Manager will effectively manage incoming Behavior Technician (BT) training and center schedule, maintain the center facility, keep supplies up to date and within local code, as well as additional tasks to include social media updates and special events.

The Operations Manager will effectively manage incoming BT training and center schedule, maintain the center facility, keep supplies up to date and within local code, as well as additional tasks to include social media updates and special events.

WORK SCHEDULE:

Mon-Fri 8:00am - 4pm or 10am - 6:00pm

PRIMARY DUTIES & RESPONSIBILITIES

• General facilities management relating to the clinic or township.
• Coordinating behavior therapist hiring and onboarding for the clinic.
• Facilitates new hire training and orientation.
• Creating and maintaining center schedule for behavior therapists.
• Coordinates shift coverage and schedule changes.
• Updating and maintaining all supply orders for facility and client needs.
• Manages general reception tasks relating to the front desk.
• Prepares weekly operational reports for Center Director.
• General support of the behavioral therapist's team.

ADDITIONAL REQUIREMENTS

Training/BT/Scheduling

• Updating the system keeping client information current and accurate on a consistent basis.
• Responding to client inquiries in a timely fashion.
• Interviewing, hiring, and ensuring that the appropriate training has been scheduled for employees.
• Assists with opening and closing of the center.
• Provide support to RBT/BTs to promote job satisfaction & engagement.
• Provide regular check-ins throughout the day with staff to ensure well-being.
• Facilitates coverage for time off requests and cancelations by clients or staff.
• Complete check-in and check-out procedure via pre-established check in/out process.
• Maintain a positive, problem solving and supportive mindset.
• Communicate openly and directly with management regarding concerns or ideas.
• Adhere to and promote professional standards of KAS.
• Participate in ongoing training as assigned.
• Participate in meeting as assigned by the Clinical Director (Team Meetings and 1:1).

Facility

• Maintain compliance with safety regulations for staff and clients
• Maintain cleanliness and upkeep of the clinic
• Ensure and maintain emergency protocols.
• Coordinate maintenance & repairs with approved vendors
• Ensure clinic is sanitized regularly according to schedule with Extreme Clean cleaning company.
• Assist with opening and closing preparations.
• Stock rooms daily with necessary supplies
• Establish and maintain a safe, healthy learning environment
• Ensure all PHI is stored in compliance with HIPAA regulations and strictly viewed and handled only in a HIPAA compliant work environment

Supplies

• Manage and maintain inventory of supplies
• Tracks need for supplies and communicates with the Clinical Director (both for site and BCBA programming: including clinical, general, office, and PPE supplies).

Additional Responsibilities

• Assist when assigned in Facebook Lives and lifestyle posts
• Coordinating special events for the clinic: birthdays, holidays, in accordance with set-forth budget
• Assist's clinicians with program material creation.
• Assist's with organizing and maintaining storage closets, cabinets, and drawers.
• Assists with sanitization of toys and materials.
• Responds to walkie talkie requests in from center staff in a timely manner.

This position may demand responsibilities not outlined in this description to maintain the continued growth of the organization. These responsibilities may be assigned by the direct supervisors, Directors of other departments, or Organizational Leadership.

About Us:

Key Autism Services is dedicated to providing high-quality, individualized care to individuals diagnosed with Autism Spectrum Disorder (ASD) and related conditions. Since 2014, we have supported families and helped individuals achieve self-sufficiency and live as independently as possible. Our mission is to bring meaningful, positive changes to the lives of our clients, and we are looking for compassionate, highly trained professionals to join our team.

Key Autism Services is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.