Operations Manager

LA Fitness; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

LA Fitness in Pittsburgh, PA is seeking an experienced Operations Manager to lead daily club operations, manage staff, and maintain facilities to ensure members have a smooth, welcoming experience.

The role focuses on customer service, safety compliance, budget awareness, and driving revenue while coordinating with cross-functional teams to optimize workflows and health standards.

Qualifications

• Leadership and team management experience.
• Strong organizational and multitasking abilities.
• Experience in budget management and performance tracking.
• Excellent communication and interpersonal skills.
• Familiarity with health/fitness industries is advantageous.

Responsibilities

• Oversee daily club operations and staff management.
• Ensure customer satisfaction and high service standards.
• Track performance metrics and build revenue opportunities.
• Coordinate with teams to optimize workflows.
• Ensure safety and health compliance.

Skills

Leadership

Organizational skills

Communication

Budget management

Problem solving

Industry knowledge

Education

High school diploma or equivalent

Bachelor's degree in management/business or related field

Job description

LA Fitness is a leading fitness club chain with hundreds of state-of-the-art gyms and millions of members across the United States and Canada. Since its establishment in Southern California in 1984, LA Fitness has remained focused on promoting good health and enhancing members' well-being through innovative fitness solutions. Catering to diverse communities, LA Fitness offers a wide range of amenities and programs designed to appeal to individuals and families of all ages and interests. The company's consistent growth is rooted in its commitment to understanding the needs of its members and providing effective and enjoyable workout options. LA Fitness is dedicated to creating a supportive and thriving fitness environment for everyone.

Role Description

This is a full-time, on-site Operations Manager position located in Pittsburgh, PA. The Operations Manager will oversee the daily operations of the fitness club, ensuring smooth functionality and customer satisfaction. Key responsibilities include managing staff, maintaining club facilities, handling member inquiries, tracking operational performance metrics, building revenue, building Reformer Pilates program, and ensuring compliance with safety and health standards. This role involves driving excellent customer service, coordinating with different teams, managing budgets, and optimizing workflows to enhance the overall efficiency of the club.

Qualifications

• Leadership and team management skills, including the ability to motivate and develop staff members
• Strong organizational and multitasking abilities, with proficiency in managing multiple projects and priorities
• Excellent communication and interpersonal skills for handling member relations and coordinating with team members
• Basic knowledge of budget management and operational performance tracking
• Problem-solving skills and a proven ability to adapt to dynamic operational environments
• Familiarity with health, fitness, or wellness industries is advantageous
• High school diploma or equivalent required; Bachelor’s degree in management, business, or a related field is a plus
• Experience in facility management or operational roles is preferred