Operations Manager

MV Transportation; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

MV Transportation is looking for an Operations Manager in Phoenix, Arizona. This role requires overseeing daily transportation operations, ensuring compliance with policies, and maintaining on-time performance.

The ideal candidate will have over three years of experience in transit operations or management, focusing on personnel management, training, and customer relations. Opportunity to work in a fast-paced environment with a commitment to safety and service.

Qualifications

• Minimum of three years of experience in an Operations/Assistant General Manager role.
• Strong written and verbal communication skills.
• Ability to work independently.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee call center functions and customer relations.
• Conduct audits and owner reviews of operational metrics.

Skills

Operations management

Personnel management

Training

Customer relations

Scheduling

Trapeze experience

Job description

Overview

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Responsibilities

MV Transportation is seeking an Operations Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Minimum of three years of recent (within the past five years) direct successful experience in an Operations/Assistant General Manager capacity managing a transit property/operation of paratransit services.
• The ideal candidate would have experience in scheduling, personnel management, and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity.
• Trapeze experience preferred.
• Experience managing a fast‑paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.