Operations Manager

WM; Pharr (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Paid Vacation

Paid Holidays

Short Term Disability

Job summary

A leading waste management company based in Pharr, TX, is looking for an Operations Manager to oversee the onboarding and development of frontline employees. The role requires managing relationships, conducting safety investigations, and ensuring compliance with documentation standards for operational excellence. Candidates should have a valid driver's license and an Associate's Degree or equivalent work experience. This position offers a competitive benefits package including health insurance, a 401K match, and paid time off.

Qualifications

• Must be at least 18 years of age.
• Legally eligible to work in the US.
• Valid Driver's License is required.

Responsibilities

• Onboard and develop frontline employees.
• Ensure communication and support for new hires.
• Conduct Root Cause Investigations for incidents.
• Document records required by regulatory agencies.
• Audit route operations documentation daily.
• Conduct root cause investigations for injuries and incidents and retrain as needed.
• Document regulatory records (e.g., DOT) and audit route operations daily.
• Visit customer sites to evaluate safety issues and propose service alternatives.

Skills

Coaching

Mentoring

Performance Management

Relationship Building

Safety awareness

Leadership

Communication

Education

Associate's Degree or High School Diploma with relevant experience

High School Diploma with 2 years experience

Tools

Standard office equipment

Job description

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

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