Operations Manager

J. C. Ehrlich Co., Inc.; Pennsylvania; On-site; USD 65,000 - 85,000; Full time

Job summary

A leading pest control service provider is looking for an Operations Manager to oversee operations and team development. The role focuses on enhancing customer service and operational efficiency while managing financial performance. Ideal candidates will have management experience in a service-oriented environment and strong communication skills.

Benefits

Health benefits including Medical, Dental, Vision

401(k) retirement plan with company-matching contributions

Tuition Reimbursement benefits

Vacation days & sick days

Company-paid holidays

Qualifications

• 3-5 years in management roles focused on customer service.
• Success in training and mentoring personnel.
• Ability to maintain required licenses and certifications.

Responsibilities

• Manage daily operations and ensure exceptional client service.
• Direct staff in client care and operational efficiencies.
• Handle financial performance including revenue and expense control.

Skills

Customer Service

Leadership

Communication

Education

Bachelor’s degree

Job description

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Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Operations Managers do?

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Responsibilities include, but are not limited to;

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required
  
  

What do you need?

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must pass pre-employment background screen
• Must possess a valid driver’s license and pass motor vehicle record search
  
  

#Rentokil100

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
  
  

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  
  

Savings and Retirement

• 401(k) retirement plan with company-matching contributions
  
  

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
  
  

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Facilities Services

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