Operations Manager

Jobtailor; Owensboro (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Center Manager to lead our donor center operations in Owensboro, KY. You will oversee donor collection, ensure compliance with FDA/OSHA/CLIA/cGMP standards, and drive continuous improvement in production and quality.

You will mentor supervisors, manage schedules, and handle personnel functions. The role requires 3+ years in a related field, supervisory experience, and a background in a regulated environment, preferably with plasma or whole blood exposure.

Qualifications

• Typically requires 3+ years of related experience in clinical or general business experience.
• Supervisory experience preferred
• Experience in a medical and/or cGMP regulated environment preferred
• Experience with plasma or whole blood preferred
• Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field

Responsibilities

• Responsible for all aspects of the donor center when the Center Manager is not present
• Collaborates with Training and Quality staff to ensure that training and quality goals are met
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s)
• Monitors and evaluates operations
• Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements
• Makes critical decisions for the modifications of action plans
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
• Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance
• Directs and supervises employees, including creating and managing work schedules
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises
• Assures center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order
• Responsible for freezer management, including overseeing plasma shipments and equipment failures
• Required to answer all freezer alarms and deal with them appropriately
• Develops and implements active donor recruitment advertising campaigns to improve production levels
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
• Directs key personnel in donor selection, plasma collection and all manufacturing records to maintain the highest production standards

Skills

Leadership

Supervision

Operations management

Regulatory compliance

Donor recruitment

Education

Bachelor’s degree or equivalent

Job description

Responsibilities

• Responsible for all aspects of the donor center when the Center Manager is not present
• Collaborates with Training and Quality staff to ensure that training and quality goals are met
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s)
• Monitors and evaluates operations
• Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements
• Makes critical decisions for the modifications of action plans
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
• Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance
• Directs and supervises employees, including creating and managing work schedules
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises
• Assures center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order
• Responsible for freezer management, including overseeing plasma shipments and equipment failures
• Required to answer all freezer alarms and deal with them appropriately
• Develops and implements active donor recruitment advertising campaigns to improve production levels
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
• Directs key personnel in donor selection, plasma collection and all manufacturing records to maintain the highest production standards

Requirements

• Typically requires 3+ years of related experience in clinical or general business experience
• Supervisory experience preferred
• Experience in a medical and/or cGMP regulated environment preferred
• Experience with plasma or whole blood preferred
• Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field

Core Competencies

Demonstrates strong leadership and supervisory skills in a clinical or cGMP regulated environment, with a focus on operational efficiency, personnel management, and compliance with regulatory standards.