Operations Manager

Socket.dev; Orlando (FL); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts

Employee Assistance Program

Short Term Disability Insurance

Long Term Disability Insurance

Paid Time Off

Referral Bonus

Job summary

Pinstripes Orlando is reopening this fall under new ownership, and we’re building an incredible new team. The Operations Manager will protect Culinary Integrity, Craft Beverages and Social Gaming while ensuring exceptional guest experiences across FOH and BOH.

You’ll lead training, manage shifts, uphold brand standards, and collaborate with all departments to deliver consistent service. The role requires 3+ years in a high-volume setting and strong communication and leadership skills.

Qualifications

• Three years of experience in a high-volume, fast-paced environment.
• Ability to work a schedule that matches restaurant/bar volume.
• Excellent verbal and written communication skills.
• Physical ability to stand, move, and lift up to 50 pounds.

Responsibilities

• Oversee execution of brand standards across all venues operations.
• Lead and train team members; supervise service and support teams.
• Manage operations crew during scheduled shifts.
• Communicate professionally with all departments within the venue.
• Coordinate FOH and BOH collaboration to ensure guest experience from start to finish.
• Utilize data to report on store performance and maintain cash handling per policy.
• Apply inventory and cost control standards weekly.

Skills

Verbal and written communication

Math aptitude

Leadership

Hospitality experience

Job description

Description

Pinstripes Orlando is reopening this fall under new ownership, and we’re building an incredible new team. This fresh chapter brings renewed energy and the chance to help shape a one-of-a-kind dining and entertainment destination. Now hiring for all positions, we’d love to meet you!

As Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Pinstripes is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.

Pinstripes is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum. Our best and brightest have an appreciation of the classics, but a fascination for what’s new and now. A perfectionism for their work with a love for creating memorable guest experiences.

Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

• Positive attitude and passion for making people smile, and truly enjoy their experience
• Value for high quality food and beverage, and appreciation for the technique associated with production
• Sense of adventure and engaging energy
• Ability to communicate effectively with team members, both BOH and FOH, Management, and Community

What you’ll be doing:

• Overseeing proper execution of all brand standards
• Responsible for team member training and service & support team management
• Managing and leading operations crew during scheduled shifts
• Communicating professionally with all departments in the venue
• Leading all functional areas related to FOH Operations
• Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers’ experience
• Utilizing all available data/resources to understand and report on the Store’s performance
• Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
• Appling inventory and cost control standards on a weekly basis

What's in it for you:

• Benefit Package
• Medical, dental and vision insurance
• Health Savings Account option – including company HSA contribution
• Flexible Spending Accounts
• Employee Assistance Program
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Paid Time Off
• Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Opportunities for Growth and Advancement
• Referral Bonus Program
• Discounts on Food, Beverage and Activities

Salary: $65,000 - 68,000 annually

Requirements

What we’re looking for:

• Three years of experience in a high volume, fast pace environment
• Have the ability to work a schedule that is consistent with restaurant/bar volume
• Excellent verbal and written communication skills in conjunction with math aptitude.
• Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
• Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.

*** Must be 21 years old and over ***
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.