Operations Manager

CarMax; Orlando (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee service operations at multiple locations. This dynamic role involves managing teams, analyzing data for business opportunities, and ensuring exceptional customer and associate experiences. The ideal candidate will have a strong management background, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a forward-thinking company that values innovation and teamwork, and take your career to the next level in a rewarding and supportive setting.

Qualifications

• 3+ years of management experience, preferably in retail.
• Ability to analyze information and identify business opportunities.

Responsibilities

• Manage team and processes related to vehicle production and servicing.
• Collaborate with sales and business teams to enhance customer experience.

Skills

Management Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor’s Degree

Tools

Computer Skills

Job description

Join to apply for the Operations Manager role at CarMax

7107 - Orlando - 6375 S Semoran Blvd, Orlando, Florida, 32822

CarMax, the way your career should be!

General Summary

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager, the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.

Principle Duties And Responsibilities

1. Manage team and processes related to vehicle production and servicing.
2. Utilize reports, analyze information, and monitor trends to identify business opportunities.
3. Display financial responsibility through P&L management.
4. Identify opportunities to reduce waste and improve processes for better customer and associate experiences.
5. Interview, hire, train, and promote associates to support Service Operations and company growth.
6. Serve as a member of the senior management team; collaborate to set store strategy and provide vision, direction, and motivation.
7. Implement company and store initiatives for consistent execution.
8. Resolve customer and associate issues.
9. Facilitate and participate in meetings and conference calls.
10. Focus on associate development.

Qualifications

The candidate should have the ability to:

1. Read, interpret, and transcribe data to maintain accurate records.
2. Complete CarMax training in Inventory, Cosmetic, and Production processes.
3. Multi-task effectively in a high-energy, fast-paced environment.
4. Communicate effectively with customers and associates across departments.
5. Make independent judgments on critical business decisions.
6. Identify business opportunities and suggest improvements.

Education And/or Experience

1. At least 3 years of management experience, preferably in retail management.
2. Bachelor’s Degree is a plus.
3. Intermediate computer skills.

Competencies

Aligned with CarMax Senior Manager Competencies (see CarMax Way).

Working Conditions

1. May require walking or standing for extended periods.
2. Work may involve indoor and outdoor environments, including noisy or inclement weather conditions.
3. Rotating shifts including nights, weekends, holidays, and 12-hour days.
4. Occasional travel for meetings, training, and assignments.
5. Flexibility to work at multiple locations or relocate.
6. Wearing CarMax clothing at all times while working in the store.

Disclaimer And Approvals

This description outlines the general nature of the work. Responsibilities may vary and be amended at CarMax's discretion. The document is reviewed and approved by management and HR and cannot be modified without authorization. CarMax is an Equal Opportunity Employer. Employment is at-will and can be terminated at any time, with or without cause.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Retail, Motor Vehicle Manufacturing, IT Services and Consulting