Operations Manager

Strive Solutions; Old Bridge (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Strive Solutions is seeking an experienced operations leader to guide day-to-day retail operations in a fast-paced, data-driven environment. You will oversee fulfillment and customer operations teams to deliver high-quality experiences and meet KPIs.

You will drive metrics with analytics, own staffing and resource planning, coach teammates, and partner with logistics, customer service, and technology teams to improve end-to-end workflows and scale operational excellence.

Qualifications

• Proven operational leadership experience in retail or e-commerce.
• Strong comfort with metrics, reporting, and analytics-driven decision-making.
• Ability to run and improve processes through experimentation and KPI focus.
• Cross-functional collaboration skills and strong communication.
• Passion for continuous improvement at scale.

Responsibilities

• Oversee fulfillment or customer operations teams and ensure high-quality customer experiences.
• Drive operational KPIs using data and analytics to optimize processes, performance, and quality.
• Own staffing and resource planning, balancing demand and operational needs.
• Manage, coach, and develop team members to improve effectiveness and accountability.
• Partner cross-functionally with logistics, customer service, and technology teams to resolve issues and improve end-to-end workflows.
• Use experimentation and continuous improvement to scale operational excellence.

Skills

Operational leadership

Analytics

Cross-functional collaboration

Staffing planning

Process improvement

Communication

Job description

to lead day-to-day retail operations in a fast-paced, data-driven environment.

Key Responsibilities

• Oversee fulfillment or customer operations teams and ensure high-quality customer experiences.
• Drive operational KPIs using data and analytics to optimize processes, performance, and quality.
• Own staffing and resource planning, balancing demand and operational needs.
• Manage, coach, and develop team members to improve effectiveness and accountability.
• Partner cross-functionally with logistics, customer service, and technology teams to resolve issues and improve end-to-end workflows.
• Use experimentation and continuous improvement to scale operational excellence.

Qualifications & Skills

• Proven operational leadership experience in retail or e-commerce.
• Strong comfort with metrics, reporting, and analytics-driven decision-making.
• Ability to run and improve processes through experimentation and KPI focus.
• Cross-functional collaboration skills and strong communication.
• Passion for continuous improvement at scale.