OPERATIONS MANAGER

Paycom; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom in Oklahoma City is seeking an operations leader to oversee daily distribution center operations, drive efficiency, and manage staffing to ensure service excellence.

The role covers financial oversight, budgeting, and P&L alignment, as well as leading warehouse teams, meeting customer needs, and upholding safety and continuous improvement in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree preferred.
• 3+ years of distribution and/or logistics experience.
• Demonstrated account management experience or related customer service focus.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Oversee daily distribution center operations to ensure efficiency and service excellence.
• Establish and maintain exemplary service levels within the operation.
• Optimize facility operations, including floor layout, scanners, conveyors, and other operational equipment.
• Understand dispatching duties and responsibilities to maximize routing efficiency.
• Assess capacity based on inbound volume and adjust staffing levels accordingly.
• Ensure timely completion of operational reporting requirements.
• Provide regional support on an as needed basis.
• Manage daily, monthly, and quarterly operational expenditures in accordance with budget and P&L objectives.
• Ensure the current business model is managed and optimized to remain competitive within the marketplace.
• Lead, train, and manage operational staff.
• Follow staffing processes related to onboarding, offboarding, and performance management.
• Schedule and conduct regular meetings with warehouse staff, drivers, and supervisors.
• Maintain responsibility for the existing account base of the Distribution Center.
• Communicate proactively with customers to ensure needs are met and expectations exceeded.
• Demonstrate strong account management practices to support customer retention and growth.
• Ensure adherence to company policies, procedures, and operational standards.
• Promote a culture of accountability, safety, and continuous improvement.
• Perform other incidental and related duties as required.

Skills

Distribution & logistics experience

Communication

Leadership

Organizational skills

Education

High School Diploma

Associate's Degree

Job description

Job Details: Job Location: OKC - Oklahoma City OK - Oklahoma City, OK, Position Type: Full Time, Salary Range: Undisclosed, Position Summary

Key Responsibilities

Operational Management

• Oversee daily distribution center operations to ensure efficiency and service excellence.
• Establish and maintain exemplary service levels within the operation.
• Optimize facility operations, including floor layout, scanners, conveyors, and other operational equipment.
• Understand dispatching duties and responsibilities to maximize routing efficiency.
• Assess capacity based on inbound volume and adjust staffing levels accordingly.
• Ensure timely completion of operational reporting requirements.
• Provide regional support on a as needed basis

Financial Management

• Manage daily, monthly, and quarterly operational expenditures in accordance with budget and P&L objectives.
• Ensure the current business model is managed and optimized to remain competitive within the marketplace.

Workforce Management

• Lead, train, and manage operational staff.
• Follow staffing processes related to onboarding, offboarding, and performance management.
• Schedule and conduct regular meetings with warehouse staff, drivers, and supervisors.

Customer Service & Account Management

• Maintain responsibility for the existing account base of the Distribution Center.
• Communicate proactively with customers to ensure needs are met and expectations exceeded.
• Demonstrate strong account management practices to support customer retention and growth.

Compliance & Operational Excellence

• Ensure adherence to company policies, procedures, and operational standards.
• Promote a culture of accountability, safety, and continuous improvement.
• Perform other incidental and related duties as required.

Qualifications: Education

• High School Diploma or equivalent required.
• Associate's Degree preferred.

Experience

• 3+ years of distribution and/or logistics experience required.
• Experience with transactional or dedicated transportation models preferred.
• Demonstrated account management experience.
• Strong communication, leadership, and organizational skills.

Working Conditions

• Fast-paced environment with potential shift variations.
• Requires normal (corrected) vision and hearing.
• Frequent keyboarding and office equipment use.
• Occasional lifting up to 50 pounds.
• Minimal travel (<30%).