Operations Manager

ABC Companies; Newark (CA); On-site; USD 130,000 - 160,000; Full time

Job summary

A leading company in Newark, CA is seeking an Operations Manager to oversee service operations, drive revenue, and ensure compliance with safety standards. The ideal candidate will have significant management experience in the motor vehicle service industry and strong financial acumen. This role offers a competitive salary and benefits in a supportive environment that values excellence and integrity.

Benefits

401K

Training

Opportunity for Advancement

Qualifications

• Minimum of five years of management experience in the motor vehicle service industry.
• Strong financial background with P&L ownership.
• Must be ASE certified.

Responsibilities

• Manage daily service operations and ensure compliance with policies.
• Drive revenue and seek new business opportunities.
• Oversee hiring, training, and performance evaluation of personnel.

Skills

Management

Communication

Organizational Skills

Education

BA or BS in Business

Tools

Microsoft Word

Excel

Outlook

Oracle

Job description

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This range is provided by ABC Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $160,000.00/yr

Position Description

Title: Operations Manager – Newark, CA

Reports to: Vice President National Service Operations

Scope: Responsible for effectively managing and directing the daily service operations. This includes overseeing established service operations policies and procedures; monitoring the efficiency of service operations, promoting customer service through training and related initiatives, supporting service sales and marketing efforts, managing an effective safety program, and assurance of regulatory compliance.

Salary Range: $130,000.00 - $160,000.00 annually

This information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job related skills, experience, applicable education or training and other relevant factors.

Benefits: We offer exceptional compensation and benefits, 401K, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Responsible for profitable operation of shop and service areas in a safe, clean, and efficient manner.
• In conjunction with the Vice President National Service Operations, actively seeks new business and service agreements for the facility in line with current capabilities and capacity.
• Ability to drive revenue to the facility.
• Actively seeks new business and service agreements for the Location in line with current capabilities and capacity.
• Responsible for hiring, orientation, training, performance evaluation, and development of service operations personnel.
• Coaches and directs service operations personnel as well as managing situations involving issues related to employee performance and misconduct.
• Oversee the training and development of service personnel to ensure technical and customer service skills are continually upgraded and maintained as needed.
• Ensure that an adequate volume of vehicle parts, supplies, and other necessary equipment and materials are available.
• Develop and implement an operations compliance audit program (compliance to policies, procedures, standards, etc.).
• Responsible for monitoring service sales revenue, expense management, and budget for the location.
• Ensures the location meets and maintains established standards for building and facilities, service operations, and safety.
• Directs, coordinates, and promotes an effective safety program.
• Direct efforts and initiatives with the assistance of Human Resources to ensure regulatory compliance with OSHA, EPA, DOT, state, and local regulatory agencies.
• Oversee and direct preventive maintenance programs for shop systems, tools, and equipment at the location.
• Works closely with the Vice President National Service Operations to support development of service standards and operating procedures.
• Responsible for ensuring that service operations fully utilize automated computer systems by ensuring that orientation and training is provided for all employees and reporting any unmet needs or concerns to the IT department.
• Directs and oversees the maintenance and upkeep of the buildings and grounds.
• Communicate verbal and written information clearly and concisely to all internal and external stakeholders.
• Embrace and promote the customer service philosophy of exceeding customer expectations every day. Work closely with customers to ensure satisfaction.
  
  
  

Qualifications:

• Demonstrated management ability and a minimum of five years of management experience in the motor vehicle service industry.
• BA or BS in Business or a related field.
• 5 years of strong financial background and must have owned a P&L
• Must possess an understanding and insight into past and current trends, issues, and economics within the motor vehicle service industry.
• 5 years of leading/managing people.
• Must have a good knowledge of motor vehicle operating systems and preferably be ASE certified.
• Must have strong communication and interpersonal skills.
• Requires strong organizational skills to include the ability to effectively manage multiple projects simultaneously, prioritize tasks, and complete assignments within expected time frames.
• Possess a working knowledge of current automated business systems, preferably Microsoft Word, Excel, Outlook, and Oracle or similar programs and other applications as needed.
  
  
  

Physical Demands:

• Ability to frequently move items weighing at least 50 pounds
• Must be able to remain in a stationary position for extended periods of time
• The person in this position needs to occasionally move inside and outside of the work location
  
  
  

This job description is subject to change at any time.

ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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