Operations Manager

HOUSING WORKS INC; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Housing Works seeks a Special Populations Hotel Operations Manager in New York to oversee hotel operations, IT, office services, purchasing, and meal distribution, ensuring efficiency and safety. You will supervise five Residential Aide Supervisors and coordinate with clinical and hotel staff to support residents, vendors, and program goals.

This role requires a bachelor’s degree (preferred) with at least three years in social services; bilingual Spanish strongly preferred, and a commitment to

Qualifications

• Bachelor's degree preferred, with a minimum of three years of relevant experience in social services addressing HIV/AIDS, homelessness, mental health, or substance use.
• Willingness to work occasional overtime and maintain flexibility in scheduling.
• Bi-lingual (Spanish) is strongly preferred.
• Ability to work with homeless migrant population.

Responsibilities

• Monitor program operations to increase productivity and reduce costs.
• Coordinate with the Senior Program Coordinator, Director of Social Services, Hotel Programs, IT, and other managers.
• Supervise five Residential Aide Supervisors.
• Create staff schedules to ensure 24-hour coverage.
• Purchase and manage inventories of food and supplies.
• Schedule monthly staff meetings and communicate policy changes.
• Ensure safety and confidentiality of residents and guests.
• Liaise with hotel ownership and coordinate with clinical staff on resident care.
• Enforce Residential Code of Conduct and House Rules.
• Participate in advocacy and actions addressing homelessness and HIV/AIDS.

Skills

Bilingual Spanish

Education

Bachelor's degree preferred with 3 years relevant experience in social services

Job description

• Pay or shift range: $65,000 USD to $75,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $65,000 - $75,000 yearly commensurate with experience

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview

The Special Populations Hotel Operations Manager is the main contact for all physical operations within the facility, including IT, Office Services, Purchasing, and meal distribution and inventory. The Operations Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff. The Operations Manager will supervise a staff of five (5) Residential Aide Supervisors.

Responsibilities

Primary

• The Operations Manager monitors operations throughout the program and looks for ways to increase productivity and lower expenses.
• The Operations Manager will be in direct contact with the Senior Program Coordinator, Director of Social Services, the Director of Hotel Programs, IT/Xerox, and other managers within the organization.

Secondary

• Supervise five (5) Residential Aide Supervisors.

Other functions that may be required with this position include:

• Create the schedules of the RA Supervisory staff to ensure there is 24-hour coverage at the program.
• Purchase and manage inventories of food and supplies.
• Schedule monthly staff meetings and provide guidance on changing policies.
• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Act as primary liaison with hotel ownership
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Key Performance Indicators (KPIs)

• Ensure that the program’s vendor contracts are fulfilled and stay within budget.
• Maintain regular communication with the DHS Special Populations program team, providing weekly program updates. Coordinate timely responses to evolving program needs and requirements, ensuring effective engagement with vendors, staff, and clients.

Requirements

Education

• Bachelor's degree preferred, but not required, as well as a minimum of three years of relevant experience in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use required.

Qualifications

• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred.
• Ability to work with the homeless migrant population.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.