Senior Program Coordinator

HOUSING WORKS INC; New York (NY); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Job summary

Housing Works is seeking a Senior Program Coordinator to oversee all service and operational aspects of the DHS Special Populations Hotel, collaborating with the Director of Social Services and the Managing Director of Hotel Programs.

The role includes supervising staff, coordinating team meetings, recruiting and onboarding, and representing the program at community meetings while enforcing conduct policies and advancing harm-reduction goals.

Qualifications

• Willingness to work occasional overtime and flexible scheduling.
• Bi-lingual (Spanish) preferred.
• Ability to work with the homeless migrant population.
• Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel).
• Ability to manage multiple tasks with discretion and independent judgment.
• Ability to build trusting relationships with diverse stakeholders.
• Team player who can work independently in a fast-paced, deadline-driven environment.
• Excellent communication, verbal and written skills.

Responsibilities

• Provide supervision and guidance to Operations Manager, Case Manager Supervisor and Program Assistant.
• Support Director of Social Services in achieving program goals; lead meetings in Director's absence; oversee key projects.
• Coordinate regular team meetings with Operations staff.
• Assist with recruitment and onboarding of staff; ensure consistent training.
• Represent the program at community meetings as needed.
• Identify problems and friction points; implement solutions to improve efficiency.
• Review incidents and administer program investigations; update policies and procedures.
• Enforce the Residential Code of Conduct/House Rules and participate in advocacy efforts.

Skills

Multitasking

Communication

Bilingual Spanish

Stakeholder management

Conflict resolution

Harm reduction

Tools

Microsoft Office

Job description

• Pay or shift range: $80,000 USD to $92,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $80,000 - $92,000 yearly commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Senior Program Coordinator works in conjunction with the Director of Social Services and the Managing Director of Hotel Programs to oversee all service and operational aspects of the DHS Special Populations Hotel, including the supervision of the Operations Manager, Case Manager Supervisor and Program Assistant.

Responsibilities:

Primary:

• Provide documented supervision and guidance to Operations Manager, Case Manager Supervisor and Program Assistant.

Secondary:

• The Senior Program Coordinator supports the Director of Social Services in achieving the program's goals. This includes providing strategic input, managing daily operations, leading clinical and team meetings in the Director's absence, and overseeing key projects.

Other Functions:

• Coordinate regular team meetings with the Special Population Hotel Program's Operations staff.
• Participate in the recruitment of qualified staff, including interviewing and recommendations for hire. Monitor and assist with the new-hire orientation process to ensure consistency in training among all clinical providers.
• Act as program representative, when necessary, at community meetings.
• Identify potential problems and points of friction and work to find solutions to maximize efficiency and optimize Housing Works' values.
• Act as the primary administrator for reviewing and formally investigating incident reports within the program.
• In coordination with the Director of Social Services and the Director of DHS Hotel Programs, develop and update policy and procedures for the program.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Key Performance Indicators (KPIs):

• Ensure that the program contract meets funding and regulatory requirements.
• Maintain regular communication with the DHS Special Populations program team, providing weekly program updates. Coordinate timely responses to evolving program needs and requirements, ensuring effective engagement with vendors, staff, and clients.

Requirements:

Qualifications:

• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred
• Ability to work with the homeless migrant population.
• Must be proficient in Microsoft Office (Word, Outlook, PowerPoint, and Excel)
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders
• Ability to work in a team but also independently and accurately in a high paced, deadline-oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality.
• Strong problem solving and conflict resolution skills
• Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders.
• Deep understanding of harm-reduction practices.

Essential Physical Demands/Working Conditions:

• The Special Populations Hotel #2 Senior Program Coordinator position is one which requires the staff person to be present in the program site 100% of the time.
• Occasionally expected to de-escalate tense, even hostile, client situations

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.