Night Manager

Housing Works, Inc.; New York, Northern (NY, KY); Hybrid; USD 63,000 - 66,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days first year

Tuition reimbursement

Job summary

Housing Works, Inc. is seeking a Night Manager to oversee all physical operations during night hours, including IT, Office Services, Purchasing, and meal distribution.

This role acts as the primary liaison with hotel staff and coordinates with external vendors to maintain operational efficiency. The Night Manager will supervise two Residential Aide Supervisors, monitor night operations for productivity and cost control, and ensure safety and confidentiality for residents.

Qualifications

• Bachelor's degree preferred, with minimum 3 years in social services
• Experience in HIV/AIDS, homelessness, mental health or substance use settings
• Bi-lingual (Spanish) strongly preferred
• Proficient in Word, Outlook, PowerPoint and Excel

Responsibilities

• Monitor night operations to improve productivity and reduce expenses
• Serve as primary liaison with program staff, hotel staff, and outside vendors
• Supervise two Residential Aide Supervisors and coordinate with Senior Program Coordinator
• Ensure safety, security, and integrity of residents and facility during night hours
• Maintain confidentiality and provide excellent customer service

Skills

Staff supervision

Communication

Conflict resolution

Harm reduction

Multitasking

Discrete / confidential

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Compensation Range: $63,300 - $66,300 yearly commensurate with experience

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Night Manager is the main contact for all physical operations within the facility during night hours, including IT, Office Services, Purchasing, and meal distribution and inventory. The Night Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff during night shifts. The Night Manager will supervise a staff of two (2) Residential Aide Supervisors.

Responsibilities:

Primary:

• The Night Manager monitors operations throughout the program during night hours and looks for ways to increase productivity and lower expenses.
• The Night Manager will be in direct contact with the Senior Program Coordinator, Director of Social Services, the Director of Hotel Programs, IT/Xerox, and other managers within the organization.

Secondary:

Key Performance Indicators (KPIs):

• Ensure that the program contract meets funding and regulatory requirements during night operations.
• Measure the adherence of night staff to established workflows and protocols, ensuring that all procedures are followed correctly and consistently. This can be tracked through regular audits, spot checks, and performance reviews.

Other functions that may be required with this position include:

• Manage inventories of food and supplies.
• Provide guidance on changing policies.
• Ensure the safety, security, and integrity of all residents and guests, as well as the physical environment of the facility during night hours.
• Conduct periodic facility walk-throughs.
• Act as primary liaison with hotel ownership during night shifts.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Requirements:

Education:

• Bachelor's degree preferred, but not required, as well as a minimum of three years of relevant experience in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use required.

Qualifications:

• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred.
• Ability to work with the homeless migrant/Single Adult population.
• Must be proficient in Microsoft Office (Word, Outlook, PowerPoint, and Excel)
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders
• Ability to work in a team but also independently and accurately in a high‑paced, deadline‑oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality.
• Strong problem solving and conflict resolution skills
• Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders.
• Deep understanding of harm‑reduction practices.

Essential Physical Demands/Work Conditions:

• Night Manager position requires the staff person to be present in the program site 100% of the time during night hours.
• Occasionally expected to de‑escalate tense, even hostile, client situations.

Housing Works was founded in 1990; With a long‑term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction‑based, OASAS‑licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high‑end thrift shops in Manhattan and Brooklyn and a much‑loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.