Operations Manager

General Intuition & Medal; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

General Intuition in New York is seeking an Operations Manager to build the operational backbone of the company and Medal. You will own contract lifecycles, document management, and support teams with compliance and due diligence while applying thoughtful, precise processes.

You will design automation for day-to-day ops using AI tools like Claude and other LLMs, improve investor and regulatory readiness, and help scale the business as it grows.

Qualifications

• Experience building or using automation to streamline workflows.
• Strong attention to detail and record-keeping.
• Familiarity with compliance and due-diligence processes.

Responsibilities

• Manage company document lifecycle, track obligations and deadlines.
• Lead production for due diligence, audits, and investor requests.
• Drive compliance workstreams (SOC 2, ISO, gov certifications).
• Build tools to automate ops team tasks to increase velocity and precision.

Skills

Automation

Document management

Compliance

Attention to detail

AI tooling

Tools

Claude

LLMs

Automation scripts

Job description

About General Intuition

General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year.

We recently raised $320M at a $2.3B valuation led by Khosla Ventures with participation from General Catalyst, Eric Schmidt, and Jeff Bezos, to discover the next generation of real-world intelligence.

The Role

As Operations Manager, you'll build and run the operational backbone of General Intuition and Medal. You'll own contract lifecycles, document management, support teams with compliance and due diligence, then use AI to automate as much of that work as possible.

This is a builder's role. You'll handle critical day-to-day operations with thoughtfulness and precision. You'll have an insight into how a fast-growing company is built, including investor relations, equity management, HR, and compliance, across both GI and Medal. For someone ambitious and sharp, this role offers a lot of room to grow.

Key Responsibilities

• You run document management for the company. You keep records organized, track every obligation and deadline hidden in our agreements, and flag what's due before it's due.

• You lead document production for due diligence, audits, and investor requests.

• You drive compliance workstreams, including SOC 2, ISO, and government certifications. You own the documentation and evidence collection that keeps us audit-ready.

• You will build tools to automate work of the ops team to increase velocity and precision.

About You

• You have built an agent or automation before. You look at a manual workflow and immediately think about how to automate it with tools like Claude and other LLMs. No engineering background is required, but you should know what's possible and how to build it.

• You have extreme attention to detail. You catch a misspelled name, a missing comma, or an inconsistent date on the first pass, every time. In this role, 100% correct is the standard.

• You have 1 to 4 years of experience in a high-precision environment, such as a paralegal at a top law firm, investment banking, consulting, or legal or compliance ops at a startup. Legal ops experience is a plus. Deep legal expertise is not required.

• You're high slope, ambitious, and eager to learn. You're excited to take on new projects as the company grows, whether that's legal research, broader operations, or something we haven't defined yet.