District Support Manager - Pharmacy Operations (Non-RPh)

Azend Pharma; New York (NY); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vehicle travel/gas reimbursement

Travel Stipend

Job summary

A pharmacy operations company is seeking an Operations Manager to oversee daily functions across multiple pharmacy locations in New York City. This role involves ensuring efficient workflows, compliance with regulations, and the achievement of revenue goals. Strong communication skills and the ability to manage diverse tasks effectively are essential. The position also requires travel within the Greater NYC and New York State territory, with a focus on continuous improvement and operational excellence.

Responsibilities

• Ensure seamless operation of multiple pharmacy locations.
• Ensure operations that follow all government regulations.
• Deliver agreed operational KPIs to increase sales and profitability.
• Serve as a point of contact between Azend and pharmacies.
• Support Finance with cash management reporting processes.

Skills

Strong communication skills

Ability to manage multiple tasks across different locations

Comfortable with software systems, dashboards, and basic data analysis

Detail-oriented with strong organizational skills

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Overview

The OPERATIONS MANAGER ensures daily pharmacy operational functions across multiple locations, ensuring efficient workflows, accurate reporting, compliance, and smooth coordination between internal teams, vendors, and pharmacy partners to deliver revenue and profitability targets.

Responsibilities

Operational Assurance

The Operations Manager is responsible for delivering the yearly targets for revenue and profitability of the assigned area and leads the implementation of special projects.

• Ensure seamless operation of multiple pharmacy locations.
• Ensure operations that follow all government regulations.
  • Ensure all licenses and permits are up to date.
  • Ensure pharmacies remain compliant with HIPAA destruction processes and required vendor services.
  • Maintain logs and documentation required for compliance and internal reviews (e.g., temperature logs, recalls, invoices).
  • Ensure all Azend policies and procedures are being followed

Operational KPIs

• Deliver agreed operational KPIs to increase sales and profitability.

Vendor & System Management

• Serve as a point of contact between Azend and pharmacies for seamless vendor support to ensure smooth operations.
• Support the setup, troubleshooting, and maintenance of systems.
• Assist with transitions and upgrades

Cross-Functional Support & Data Reporting & Analysis

• Support Finance with cash management reporting processes.
• Work closely with HR, Onboarding and Finance teams to support pharmacy operation.
• Communicate updates, issues, and progress clearly across departments and pharmacy locations.

Process Improvement

• Identify inefficiencies to enhance workflow, reporting, and operational systems.
• Assist with standardizing daily processes across pharmacies.
• Collect insight from pharmacies and vendors to help implement new initiatives.

Special Projects

• Ensure implementation of special projects

In the Field

• Field ride and in-person meetings are a mandatory responsibility
• Willing and able to travel throughout designated territory
  • Greater NYC and New York State territory

Skills & Qualifications

• Strong communication skills
• Ability to manage multiple tasks across different locations
• Comfortable with software systems, dashboards, and basic data analysis
• Detail-oriented with strong organizational skills

  Pay Rate and Compensation

  • Salary 65,000/yr
  • Healthy Bonus Based on Performance
  • Vehicle travel/gas reimbursement
  • Biweekly pay cycle

  Benefits

  • Medical Insurance
  • Vision
  • Dental
  • PTO
  • Travel Stipend
  • 401k (matching)

  Base of Operations Location: Downtown Pharmacy | 165 William St., New York, NY 10038

  Territory Coverage: Greater New York and NYC Area